Sandbox is not a production instance so it is not configured with Okta. You can ask the @support-ops team to create your Sandbox Login and specify the role required to test. Once you get the email, go to the Sandbox URL > Sign In > Click on the Forgot my password option to reset your password.
Sandbox is a development instance to test or learn every change in Zendesk before being deployed to the production instance. GitLab is using Sandbox for Support instances only.
By default, Sandbox only matches the following setting from production to ensure it is as close to the current production instance as possible.
Any changes made in the sandbox are not copied to the production instance. Once changes are made in Sandbox, they must be reproduced manually in the production instance. Following configurations are present in Sandbox to match Production instance but they are not guaranteed to by real-time synced:
We don't recommend using customer information in Zendesk Sandbox.
First, please make sure of the URL when testing as Sandbox UI is almost identical to Production UI. Using Sandbox feels exactly like using a Production instance so there is no learning curve.
Note: Sandbox instances can be wiped completely and it will be informed via support team chat channel and SWIR 7 days ahead.