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Expenses While Traveling

  1. The company will cover all work-related travel expenses. This includes lodging and meals during the part of the trip that is work-related. Depending on the distance of your travel, it can also include one day before and one day after the work related business. For example, if you are attending a 3 day conference in a jetlag-inducing location, the company will cover your lodging and meals those 3 days as well as one day before and one day after.
  2. The company will cover costs related to transiting to and from a destination or airport which is work-related. This includes public transit, ride-sharing services (Lyft, Uber, etc.), or personal vehicle mileage between one's home and airport, bus/rail station, or work-related meeting.
  3. The company can accommodate custom requests. It is OK to stay longer on your trip. However, the extra days will not be covered by the company.
  4. Understand that the guidelines of Spending Company Money, especially the part about spending it like it is your own money, still apply for all expenses.
  5. Always bring a credit card with you when traveling for company business if you have one.
  6. Hotels will generally expect you to have a physical credit card to present upon check-in. This credit card will be kept on file for the duration of your stay. Even if your lodging was pre-paid by the company or by using a company credit card, the Hotel may still require a card to be on file for "incidentals".
  7. If you incur any work-travel related expenses (on your personal card or a GitLab company card), please make sure to save the original receipt.
  8. When your trip is complete, please file an expense report via Expensify or include the receipts on your next monthly invoice.

Self Stay Incentive Policy

If you decide to stay with friends or family instead of a hotel / Airbnb for a business trip, the company will pay you 50% of what would have been the cost of a reasonable hotel. A reasonable hotel would be the negotiated hotel rate a conference provides. This is in keeping with our values of frugality and freedom, and intended to reward you for saving company money on accommodation expenses. Contractors should take a screenshot of a hotel search from the same location in TripActions and submit this along with your expense report or invoice. Employees will be paid through payroll by submitting the screenshot by email to People Operations for processing.

Booking travel and lodging

Before booking any flights please ensure that you have the proper visas in place.

When your accommodation booking is confirmed, you may want to communicate the dates and address with your manager.

Setting up your TripActions account

Below is some more information to help you get set up with your TripActions account.

  1. Follow the link in your onboarding issue to create your TripActions account and set a secure password. (Contact People Ops if you need help finding the link).
  2. Once you are in your dashboard, make sure to set up your info in your profile (see link from drop down menu under your name).
  3. Add your passport information to your profile (only passport information is accepted), this will populate your info directly when booking a flight.
  4. Now let's start booking!

Booking travel through TripActions


All flights need to be booked through TripActions (Business related flights), the costs will be added to the GitLab invoice and no credit card is needed. Please note that all business related flights will not have the option to pay with a personal credit card. Also to note that while it is possible to find a cheaper flight outside of TripActions, we get overall better rates in the aggregate with the buying power of the whole company.

Hotels and Cars

If you book Hotels and/or Cars through TripActions, the costs will need to be charged to a personal credit card. For business related bookings, you can submit the costs for reimbursement via our corporate expense reimbursement tool.


If you book Trains through TripActions, business related bookings can be added to the GitLab invoice and no credit card is needed.

Personal Bookings

In TripActions, you have the ability to book Personal trips. Note that when selecting this option, a personal credit card will be required at time of booking. Personal trips will not have the option to be added to the GitLab invoice.

Basic economy in TripActions

Many airlines offer basic economy fares by default. This can create confusion and stress on the traveler if the conditions of their airline ticket aren't known.

To ensure a trouble-free experience with air travel booked through TripActions:

How to book

  1. Please note that some budget airlines might not show, so, if you want that, make sure to check those to be sure there is no better option out there. (SouthWest, JetBlue, etc.).
  2. Login to your account. If you've not yet set up your account, do this first.
  3. The dashboard gives you the option to start a booking directly. The options are to book flights, hotels, trains, or rental cars.
  4. Input info for the flight you want to book. You can pick return as a combo or each leg separately
  5. Select "continue to checkout" and fill out the reasons for booking.
  6. Once confirming all details are correct you can select "complete booking".
  7. If your trip is out of policy, you will have the ability to continue booking the trip and a "soft" approval email will be sent to your direct manager. Please refer to "Booking shows Out of Policy" below.

  8. You can add a hotel or car by clicking the boxes between the flight details and "complete booking" and go through the same steps.

Note: Once a flight is booked, re-routing is at person’s own cost unless requested by the company or force majeure (in the latter case often the airline will cover the difference).

FAQ about travel

Please read through these FAQ entirely.

  1. If you have trouble finding travel within a budget, contact your manager about this, not TripActions.
  2. If your flight hasn't been approved, contact your manager, they are responsible, not TripActions.
  3. If your flight does not have a seat selection or checked bags included, you need to arrange that with the airline. Usually done upon check-in online, 24H before your flight.
  4. If part of your travel has been changed after you've booked, contact TripActions Support about this, they can help.
FAQ regarding transition from NexTravel to TripActions

TripActions FAQs is a great resource for questions surrounding TripActions features.

  1. Does TripActions integrate with Okta?
    • Yes! Access to TripActions is a baseline entitlement and should be automatically added to a team member's Okta profile.
  2. Will we be able to use personal credit cards to pay for trips booked through TripActions?
    • Yes, you can add and maintain personal credit cards in your user profile under the "Payments & Clubs" tab. Once a personal credit card has been added, you can select this payment method at time of booking. Please note that TripActions allows team members the ability to book "Personal Trips". If/When selecting a "Personal Trip", any "Corporate" payment method will not be available for use.
  3. Are we requiring all travel to be booked through this portal? Or is it still the same as before eg. book based on what works best in options and price?
    • No, we are still booking based on what works best in options and price.
  4. Is there documentation on how to erase our account with NextTravel?
    • The Business Operations Team and Security Team are actively working on deleting PII data in NexTravel.
  5. I’d like to know if I can seamlessly integrate with booking personal travel as well - e.g. if I can book for my partner and I to be sat next to each other, for example, or that we are stopping in Canada first, etc.
    • TripActions has alot of neat features! You have the ability to choose the Multi-City as well as the option to choose your seats. From TripActions FAQs TripActions recently added the ability to pick your seat from all platforms (being a mobile first company, you used to have to use our mobile apps). Some airlines need the flight confirmation code verified before you can select a seat. Confirmation numbers are granted and verified after ticketing is complete. This means that once ticketing is complete you will need to return to the ‘My Trips’ section within TripActions to select your seat. We are continuously working with our partners as well as expanding our features and functionality to improve your experience.

Please also review our TripActions Q&A doc.

Booking shows Out of Policy

Booking accommodations through Airbnb

Travel Insurance

GitLab offers travel insurance for business travel. Full details of GitLab's Business Travel Accident Policy can be found in the benefits section.

Tips on Working Remotely While Abroad

Working remotely while being abroad can be quite different. For example it can be harder to arrange good working internet and you may need extra tools to have a similar level of comfort to be able to work effectively.

Learn more about optimizing comfort and efficiency when taking your office with you while traveling.


Planning flights far in advance can help you get cheaper fares when booking. For example you can set alerts when there is a significant drop in price for your travel destination.

What if you find a cheaper flight outside TripActions? If you are able to find a better price elsewhere, feel free to contact or call +1-(888)-505-TRIP (8747) for help. Please note, TripActions cannot match flight pricing found on “discount websites” or “flash sales” that are sometimes advertised as part of an airline sale. They are bound to the prices set by the airlines.

Offline navigation content is key when you are not certain of an internet connection.


When you have an internet connection, it can save you quite a bit of money to be able to communicate just using data.

Special Shoutouts

Application which are all around wonderful to have when traveling.

Handling Currencies

The following tools make paying someone back in their own currency a lot easier.

Splitting Costs

Traveling together or letting someone else pay something for you? This makes it easier to see how costs add up or should be split up.

Internet Problems and VPNs

VPNs can help you reach services or sites that are blocked, get contents that are not available abroad or let you browse the internet as if you were home (with your own language preselected).

Note that a VPN may not always work as intended. For example both Netflix and China have blacklisted certain VPNs, limiting their usefulness.

Media and Entertainment

The following services provide offline functionality for their content if you have a paid membership.


Electricity is a requirement on your journey abroad. Be it to power your phone or your laptop.

Secure your data during travels

During your working travel your restricted data could be exposed. If you feel that your travel frequency may expose your data please keep in mind the following points to ensure that sensitive data contained in your devices will not be compromised:

Travel Guidance: COVID-19

Our top priority is the health and safety of our team members.

International Travel

GitLab has suspended all non-essential cross-border business travel until 2020-03-31. If you have international travel booked, please contact your travel service to cancel or update your itinerary. Instructions to assist you with this process can be found below. If you are currently traveling internationally, please return home as soon as practical. If you have future travel booked during the suspension period, please cancel.

All Other Travel

GitLab has suspended all non-essential domestic business travel until 2020-03-31. All domestic travel beyond your regular remote work location is limited to business critical matters and requires permission from the Covid-19 Response Committee (which can be reached by team members via the #covid19-response-committee slack channel) until the suspension period has ended. Local small meetings in your regular remote work area should be avoided in favor of remote video meetings.

Personal Travel

We encourage you to make your own decision about what is right for you regarding your personal travel. Please be aware that any risk of potential exposure to COVID-19 may subject you to potential restrictions from GitLab or third parties (ex. customers, vendors, conferences, etc.) on your ability to attend meetings or events for some period of time, even after the removal of general travel restrictions. In addition, if you travel personally to those countries which are considered high risk areas (i.e countries that have a Level 3 Travel Health Notice as defined by the CDC), we ask that you notify your manager with the dates so we can help set expectations for timing to return to normal meetings in the future. We will continue to monitor the COVID-19 situation and will update the handbook accordingly.

Business Essential

Travel is considered business essential if it is necessary to our continued operations or would cause damage to GitLab or its customers if canceled. Please discuss your travel plans with your manager to determine whether your travel should continue.

To request an exception:

  1. Talk to your manager and explain the rationale for your business essential travel
  2. Your manager will propose to the E-group member for your team who will, if supported, propose the trip for approval to the COVID-19 Committee via the slack channel #covid19-response-committee. Only requests from the E-Group member should be posted to the slack channel.

How to route exception requests to E-Group:

  1. After your manager has approved your business essential travel, please route the request to the appropriate E-Group member using the communication guidelines and slack channels listed. For approvals from the CRO, please use #cro-approvals in slack and @ mention the CRO with the exception request. The request should come from the CRO's direct report.

General recommendations/precautions: