If you decide to stay with friends or family instead of a hotel / Airbnb for a business trip, the company will pay you 50% of what would have been the cost of a reasonable hotel. A reasonable hotel would be the negotiated hotel rate a conference provides. This is in keeping with our values of frugality and freedom, and intended to reward you for saving company money on accommodation expenses. Contractors should take a screenshot of a hotel search from the same location in TripActions and submit this along with your expense report or invoice. Employees will be paid through payroll by submitting the screenshot by email to People Operations for processing.
Before booking any flights please ensure that you have the proper visas in place.
When your accommodation booking is confirmed, you may want to communicate the dates and address with your manager.
Below is some more information to help you get set up with your TripActions account.
All flights need to be booked through TripActions (Business related flights), the costs will be added to the GitLab invoice and no credit card is needed. Please note that all business related flights will not have the option to pay with a personal credit card. Also to note that while it is possible to find a cheaper flight outside of TripActions, we get overall better rates in the aggregate with the buying power of the whole company.
Hotels and Cars
If you book Hotels and/or Cars through TripActions, the costs will need to be charged to a personal credit card. For business related bookings, you can submit the costs for reimbursement via our corporate expense reimbursement tool.
If you book Trains through TripActions, business related bookings can be added to the GitLab invoice and no credit card is needed.
In TripActions, you have the ability to book Personal trips. Note that when selecting this option, a personal credit card will be required at time of booking. Personal trips will not have the option to be added to the GitLab invoice.
Many airlines offer basic economy fares by default. This can create confusion and stress on the traveler if the conditions of their airline ticket aren't known.
To ensure a trouble-free experience with air travel booked through TripActions:
CONFIRMATIONfield in a TripActions trip entry, look up your flights with the airline's own website to ensure times and conditions are what you expect.
If your trip is out of policy, you will have the ability to continue booking the trip and a "soft" approval email will be sent to your direct manager. Please refer to "Booking shows Out of Policy" below.
Note: Once a flight is booked, re-routing is at person’s own cost unless requested by the company or force majeure (in the latter case often the airline will cover the difference).
Please read through these FAQ entirely.
TripActions FAQs is a great resource for questions surrounding TripActions features.
Please also review our TripActions Q&A doc.
GitLab offers travel insurance for business travel. Full details of GitLab's Business Travel Accident Policy can be found in the benefits section.
Working remotely while being abroad can be quite different. For example it can be harder to arrange good working internet and you may need extra tools to have a similar level of comfort to be able to work effectively.
Planning flights far in advance can help you get cheaper fares when booking. For example you can set alerts when there is a significant drop in price for your travel destination.
What if you find a cheaper flight outside TripActions? If you are able to find a better price elsewhere, feel free to contact
firstname.lastname@example.org or call
+1-(888)-505-TRIP (8747) for help. Please note, TripActions cannot match flight pricing found on “discount websites” or “flash sales” that are sometimes advertised as part of an airline sale. They are bound to the prices set by the airlines.
Offline navigation content is key when you are not certain of an internet connection.
When you have an internet connection, it can save you quite a bit of money to be able to communicate just using data.
Application which are all around wonderful to have when traveling.
The following tools make paying someone back in their own currency a lot easier.
Traveling together or letting someone else pay something for you? This makes it easier to see how costs add up or should be split up.
VPNs can help you reach services or sites that are blocked, get contents that are not available abroad or let you browse the internet as if you were home (with your own language preselected).
Note that a VPN may not always work as intended. For example both Netflix and China have blocked certain VPNs, limiting their usefulness.
The following services provide offline functionality for their content if you have a paid membership.
Electricity is a requirement on your journey abroad. Be it to power your phone or your laptop.
During your working travel your restricted data could be exposed. If you feel that your travel frequency may expose your data please keep in mind the following points to ensure that sensitive data contained in your devices will not be compromised:
When travelling, there is the possibility that customs, border control, or other law enforcement agents demand that you provide the password to your laptop or mobile device. If this happens to you in regards to a company-owned account or device, GitLab recommends that you comply with any such requests without protesting. If you do end up providing a password to any device or account that has access to GitLab resources (including your personal devices), you should follow the process to engage Security on-call as soon as you can safely do so. Even if you do not provide a password, if any of your devices are permanently seized or even temporarily removed from sight, you should also engage the Security on-call.
For additional security specifically when travelling through an airport, the following advice is provided:
Our top priority is the health and safety of our team members.
GitLab has suspended all cross-border business travel until further notice. If you have international travel booked, please contact your travel service to cancel or update your itinerary. Instructions to assist you with this process can be found below. If you are currently traveling internationally, please return home as soon as practical. If you have future travel booked during the suspension period, please cancel.
While no one is required to travel at this time, GitLab has opened local domestic travel within a reasonable driving distance for business essential reasons only. Business air travel is still prohibited until further notice. All domestic travel beyond your regular remote work location is limited to business critical matters and requires permission from your VP and E-Group member, as well as approval from customers or partners you may be visiting. All business travel expenses must be approved prior to the trip.
Local small meetings in your regular remote work area should be avoided in favor of remote video meetings. If you desire to meet fellow GitLab team members in-person, follow your local guidelines and assess everyone’s personal comfort level before moving forward. All expenses will need to be pre-approved by your VP and E-Group member. The visiting grant is not being reinstated at this time.
We encourage you to make your own decision about what is right for you regarding your personal travel. Please be aware that any risk of potential exposure to COVID-19 may subject you to potential restrictions from GitLab or third parties (ex. customers, vendors, conferences, etc.) on your ability to attend in-person meetings or events for some period of time, even after the removal of general travel restrictions. Consult authoritative agencies at both departure and arrival locations before embarking on international travel. If you do choose to travel internationally, please note the resources provided by agencies such as the CDC (in the USA) and your local government (other locations), and we ask that you notify your manager with your travel dates so we can help set expectations for timing to return to possible in-person meetings in the future. We will continue to monitor the COVID-19 situation and will update the handbook accordingly.
Travel is considered business essential if it is necessary to our continued operations or would cause damage to GitLab or its customers if canceled. Please discuss your travel plans with your manager to determine whether your travel should continue.
To request an exception:
How to route exception requests to E-Group: