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Contributor Success Engineering Manager

The Contributor Success Engineering Manager manages a team of full-stack engineers driving efficiency and improvements of our contribution process.


  • Manage a team of Contributor Success Engineers
  • Author project plans for Engineering Contributor Success efforts
  • Improve GitLab's Contribution Efficiency and Merge Request Coaching process
  • Organize community contributors into Cohorts and ensure their success
  • Provide guidance to community contributors on technical and non-technical aspects
  • Track contribution delivery of the Community Contributors and Cohorts
  • Provide input into awarding impactful community contributors and contribution
  • Contribute as an MR Coach in one or more MR Coach speciality
  • Run agile project management processes
  • Provide guidance and coaching to team members on technical contributions, product architecture, and other areas
  • Collaborate closely with our Developer Relations team and Core team


  • Self-motivated and self-managing, with excellent organizational skills and eyes for quality.
  • Share our values, and work in accordance with those values.
  • Fluent in using GitLab
  • Relevant, progressive experience developing in Ruby and Javascript
  • Relevant, progressive experience in people leadership positions
  • Extensive experience using Git and source control
  • Extensive experience with Open Sourcing
  • Track record of contributing to well-known open source projects
  • Computer science education or equivalent experience
  • Proficiency in the English language, with excellent written and oral communication skills
  • Experience leading a team following an iterative, agile development process.

    Nice to haves

  • Experience in a peak performance organization
  • BS or MS degree in Computer Science
  • Notable ties into the Open source community
  • Enterprise software company experience
  • Developer platform/tool industry experience


Contributor Success Engineering Manager

Contributor Success Engineering Manager Job Grade

The Contributor Success Engineering Manager is a grade 8.

Contributor Success Engineering Manager Responsibilities

  • Manage a team of Community Outreach Engineers
  • Author team quarterly OKRs and drive them to completion
  • Review contribution efficiency proposals, delegate and drive them to completion
  • Review Engineering Contributor Success project plans, delegate and drive them to completion
  • Review recommendations from team members and priorize most impactful improvements for the community
  • Own the formation process of community contributor cohorts, a teams of community contributors
  • Create orientation process and materials for newly formed community contributor cohorts
  • Drive iterative improvements to Contributor Success team's key and regular performance indicators
  • Continuously monitor community efficiency metrics and performance indicators
  • Provide guidance to community contributors on technical and non-technical aspects
  • Track pipeline efficiency improvements and drive them to completion
  • Review nominations and assign awards to community contributors, cohorts and contribution
  • Be a permanent member of GitLab MR Coaches
  • Own Project Management of Contributor Success team stand-up and agile processes
  • Represent GitLab in Contributor Success events and processes

Performance Indicators

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
  • Next, candidates will be invited to a 60 minute interview with the Hiring Manager.
  • Candidates will then be invited to a 45 minute peer interview with the Engineering Manager of the Engineering Productivity team.
  • Candidates will then be invited to a 45 minute direct report interview.
  • Candidates will then be invited to a 45 minute interview with an Engineering Productivity Engineer.
  • Successful candidates will subsequently be made an offer.

Additional details about our process can be found on our hiring page

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
  3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Friends and Family days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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