Support Engineering Manager at GitLab
GitLab is building an open source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.
Support Engineering Management at GitLab isn’t your typical management opportunity because of our approach to the function. Support is embedded within the Engineering department and truly operates in an environment where Support and Engineering meet. Your team will be interacting with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.
At GitLab, we hold that managers should be technically competent and experienced in the subject matter. So, it would be your job to use your technical expertise to support all of those moving pieces - including stepping into the shoes of a Support Engineer when needs be.
We want to live in a world where everyone can contribute, and as a member of the support team there are no barriers to using your skills to improve the experience of our users, our customers and importantly the folks you’d be supporting as a manager.