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Technical Writer

At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use. We are looking for great writers with strong technical proficiencies who will help our users succeed with our rapidly evolving suite of DevOps tools.

As part of our growing team, you’ll collaborate with GitLab engineers, who typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll collaborate with others across the organization to craft tutorials and other educational resources. You’ll be at the leading edge of DevOps while contributing to one of the world’s largest open-source projects and engaging with our wider community.

GitLab is an all-remote company and this is a remote position with no geographical requirements.

Responsibilities

  • Continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.
    • Review and edit doc plans and content for all new and enhanced features.
    • Produce written guides for using GitLab features, including contextual content that clarifies why and when a user might use a feature or workflow.
    • Help developers and other members of the community who have documentation-related questions.
    • Identify and address content gaps or the need for additional media such as diagrams or videos.
    • Participate in reviews and revamps of section or page content and structure.
    • Help review and triage incoming suggestions, corrections, and other content from the GitLab community.
    • Help review and create UI text (like field labels and error messages) in our product.
  • Continuously improve GitLab’s documentation site features and user experience in collaboration with engineers and other technical writers. This may include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
    • Contribute to the planning and creation of new site features and enhancements.
    • Coordinate with frontend and backend engineers when their help is needed.
  • Contribute to the improvement of team process and style, as well as cross-functional efforts.
    • Act as a reviewer of release blog posts and contributor to GitLab’s Handbook.
    • Make it easier for contributors from the community—internal and external—to submit quality documentation.
    • Contribute to the documentation Style Guide and documentation process guides.
    • Collaborate with and help improve upon collaborative processes with others including product managers, Support, Marketing, Engineering, and the wider GitLab community.

Additional responsibilities for Senior Technical Writers

  • Documentation development
    • Plan and complete large content initiatives such as section reviews and overhauls.
    • Through the use and testing of GitLab and its documentation, as well as SME interviews, proactively identify information needs and content opportunities. Develop new content to meet those needs and plan further work for the technical writing team.
    • Act as a primary reviewer for other technical writers.
  • Site features and user experience
    • Plan and lead documentation site feature enhancement initiatives.
    • Work with UX to identify contextual content/documentation opportunities in the product.
    • Produce reports on documentation usage and metadata.
    • Contribute to the Documentation Style Guide.
  • Leadership and collaboration
    • Mentor newly hired technical writers.
    • Lead projects when pairing with other technical writers.
    • Plan new cross-functional efforts.
    • Represent the team at hackathons or other community endeavors.
    • Plan and lead a portion of the team’s process-improvement initiatives.
    • Organize and prioritize portions of the team's backlog and other needs.

Additional responsibilities for Staff Technical Writers

  • Documentation development
    • Act as primary writer for larger, more complex content areas lacking a sole group/stage counterpart.
    • Provide guidance on content strategy for new stages and sections, and assist with content strategy on projects that span sections/stages.
    • Lead the development of key documentation strategies, including improving information architecture standards and product cohesiveness by helping to focus documentation on end-to-end use cases.
  • Documentation enablement and research
    • Maintain the Technical Writing Style Guide, engaging others as needed.
    • Develop updated documentation processes, analyses, and standards that impact the work of the entire documentation team.
    • Regularly audit the GitLab blog and YouTube accounts for technical content that can be reused, and coordinate alignment between docs and Marketing content.
    • Analyze competitor documentation content and features, working with others at GitLab concerned with competitive intelligence.
    • Manage release post process improvements for Technical Writing.
    • Define docs metadata standards and manage implementation and maintenance, engaging others as needed.
  • Site features and user experience
    • Plan and lead major documentation site feature enhancement initiatives.
    • Optimize and document the team’s use of docs toolchains and third-party services such as search and analytics products.
  • Leadership and collaboration
    • Mentor other technical writers and lead documentation projects.
    • Act as a liaison with teams that have ongoing customer feedback on docs or other docs needs.
    • Act as a key contributor to team process and its documentation.

Requirements

  • You have:
    • Experience writing and managing software documentation.
    • Excellent skills in writing, editing, research, and planning.
    • Understanding of what makes documentation clear and effective.
    • Great teaching skills that translate into amazing written work.
    • Experience using the Linux shell, command-line Git, HTML/CSS, and at least one programming language (does not have to be from a professional context),
    • Experience using static site generators and managing docs as code.
    • Experience with some of the following:
      • Using or documenting DevOps tools; especially deep experience with one or more GitLab DevOps Stage Groups
      • JavaScript and intermediate front-end development
      • Advanced programming or other technical experience
      • Using GitLab
      • A rapidly scaling start-up environment
      • Remote work; especially in collaboration with others across countries and time zones
  • You are:
    • Highly organized; able to triage and prioritize numerous issues and projects.
    • Able to succeed in a remote, globally distributed work environment.
  • You share our values, and work in accordance with those values.
  • Experience with workflows and tooling used by engineering, operations, product teams.

Additional requirements for Senior Technical Writers

  • Extensive experience as a technical writer.
  • Experience producing documentation for a variety of products and services.
  • Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and overhauls, and cross-functional initiatives.
  • Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.
  • Experience establishing processes used by teams across an organization in support of documentation.
  • Demonstration of the use of data and evidenced-based decision making.
  • Experience with DevOps tools and some degree of frontend or backend engineering.

Additional requirements for Staff Technical Writers

  • Extensive experience as a senior technical writer.
  • Experience producing documentation for a large variety of products and services, including DevOps tools.
  • Great research, planning, writing, editing, information architecture, and content strategy skills.
  • Extensive experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and overhauls, and cross-functional initiatives.
  • Experience conceiving and implementing processes used by teams across an organization in support of documentation.
  • Extensive experience with DevOps tools and coding.

Performance indicators

Hiring Process

Candidates for this position can expect the hiring process to follow the process below. Please keep in mind that you can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their name or job title on our team page.

  • Selected candidates will be invited to schedule a 30-minute screening call with one of our Global Recruiters. In this call, we will discuss your experience, understand what you are looking for in a Technical Writing role, talk about your work and approach to technical writing, discuss your compensation expectations and reasons why you want to join GitLab, and answer any questions you have.
  • Next, if you successfully pass the screening call, you will be invited to schedule a 45-minute first interview with our Technical Writing Manager. In this interview, we will want you to talk through the approach you took in the examples of work you shared as part of your application, your experience up to now, understand what you're looking for in a technical writing position, and answer any questions you have.
  • The next interview is with one of our Engineers. In this interview we will look to understand your experience in the more technical elements of documentation, so be prepared to talk about the tools and technologies you use as a Technical Writer. We will also be looking to understand how you collaborate with engineering teams and answer any questions you have.
  • Next, you’ll meet one of our Technical Writers for a 45-minute interview. We’ll discuss your experience, why you’re looking to join GitLab, your domain experience, and what it's like to be a technical writer at GitLab. We’ll assess your alignment with our values, and answer any questions you have.
  • Finally, you’ll meet our UX Director, to whom the Technical Writing Manager reports. At this stage, we’ll look to understand your views on how documentation impacts user experience, your experience up to now, and answer any questions you have.

Compensation

Components

Compensation at GitLab consists of:

  1. Base salary
  2. Options
  3. Bonus in some functions
  4. Discretionary bonus
  5. Retirement contributions in eligible regions
  6. Pay for equipment
  7. Remote work
  8. Unlimited time off
  9. Benefits

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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