UX Research Manager

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UX Management Roles at GitLab

Managers in the UX Research department at GitLab see the team as their product. While they are credible as researchers and know the details of what UX Researchers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX Research commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

UX Research Manager

The User Experience (UX) Research Manager reports to the Director of UX, and UX Researchers report to the UX Research Manager.

Responsibilities

• Lead the prioritization of GitLab's research strategy in collaboration with product managers, UX, marketing, and engineering to focus on initiatives that have the most impact.
• Hire a world class team of UX Researchers.
• Oversee UX research activities, ensuring the defined objectives are achieved with the final deliverables and recommendations.
• Socialize actionable research insights using multi-modal communication: presentations, 1:1's, and announcements across the organization.
• Evangelize the benefits of research-driven design across the organization, providing educational content and training when needed.
• Directly manage, coach and grow UX researchers' skill sets and capabilities including key partners such as UX designers and product managers.
• Partner with support and sales to identify, prioritize and address UX-related issues.
• Coordinate research tools and vendors.
• Ensure the maintanence of the UX Research archive.
• Draft quarterly UX Research OKRs
• Delivers input on promotions, function changes, demotions, and firings in consultation with the Director of UX.
• Hold regular 1:1's with all members of their team.
• Create a sense of psychological safety on your team.
• Give clear, timely, and actionable feedback
• Works with all parts of the organization (e.g. Backend, Frontend, Build, etc.) to improve overall UX
• Strong sense of ownership, urgency, and drive
• Excellent written and verbal communication skills, especially experience with executive-level communications
• Ability to make concrete progress in the face of ambiguity and imperfect knowledge

Requirements

• A minimum of 3 years managing a group of researchers.
• A thorough understanding of current quantitative and qualitative user-centered design methodologies, modeling, analytics, and what methods to apply to best answer a given objective.
• Quantitative research experience such as A/B testing, SQL, statistical analysis, and data analysis.
• Proficiency with pre-visualization software (e.g. Sketch, Adobe Photoshop, Illustrator).
• Experience defining the high-level strategy (the why) and creating design deliverables (the how) based on research.
• Passion for creating visually pleasing and intuitive user experiences.
• Collaborative team spirit with great communication skills.
• You share our values, and work in accordance with those values.

NOTE In the compensation calculator below, fill in "Manager" in the Level field for this role.

Interview Process

• Screening call with a recruiter
• Interview with a UX Director (manager)
• Interview with a UX Designer (report)
• Interview with a UX Manager (peer)
• Interview with VP of Engineering

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.