UX Research Manager

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UX Management Roles at GitLab

Managers in the UX Research department at GitLab see the team as their product. While they are credible as researchers and know the details of what UX Researchers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX Research commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

UX Research Manager

The User Experience (UX) Research Manager reports to the Director of UX, and UX Researchers report to the UX Research Manager.

Responsibilities

• Hire a world class team of UX Researchers.
• Hold regular 1:1’s with team members.
• Develop and drive a research strategy for GitLab.
• Operationalize UX Research in order to reduce inefficiencies, make UX Research scalable via repeated processes, ready-to-apply methods and templates.
• Identify and select the processes and tools needed to mature our UX Research practices.
• Share research expertise and knowledge with others, and encourage the wider organisation to actively participate in UX Research, to improve organisational capability.
• Lead and mentor UX Researchers, support their career development.
• Evangelize research. Share user insights with the broader organisation and externally in creative ways to increase empathy. 
• Partner with colleagues in Product Design, Product Management, Product Marketing, Engineering, Sales and Support.

Requirements

• Expert-level knowledge in the field of UX Research with at least 5 years of experience in hands-on research.
• A minimum of 3 years of experience managing UX Researchers.
• Prior experience of building a UX Research team from the ground up.
• Outstanding communicator - both verbally and in writing.
• Strong collaboration skills.
• A proven record of driving change through UX Research.
• Passion for the field of UX Research.
• You share our values, and work in accordance with those values.
• Leadership at GitLab

NOTE In the compensation calculator below, fill in "Manager" in the Level field for this role.

Performance indicators

• Hiring Actual vs Plan
• Diversity
• Handbook Update Frequency
• Team Member Retention

Interview Process

• Screening call with a recruiter
• Interview with a UX Researcher (report)
• Interview with a UX Director (manager)
• Interview with a UX Manager (peer)
• Interview with VP of Engineering

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.