At GitLab, UX Researchers collaborate with our Product Designers, front/backend engineers, product managers and the rest of the community to assist in determining what features should be built, how they should behave, and what the priorities should be. UX Researchers report to the UX Research Manager.
Manage all aspects of participant recruitment for GitLab’s user experience research studies including, but not limited to, sourcing, outreach, screening, scheduling, participation agreements, and incentives management.
Grow and administer GitLab First Look, our participant recruitment database.
Refine, document and maintain processes related to participant recruitment.
Collaborate with UX/Product Designers, Product Managers and UX Researchers in order to effectively understand their research goals and recruit appropriate participants.
Review design contributions from the wider GitLab community. Determine whether user research is required. Take the lead on smaller research projects. On larger research projects, support UX Researchers by observing research sessions and taking notes, assisting with analysis and documentation of research insights.
Be the Social Media Ambassador for UX Research at GitLab. Maintain social media accounts which promote GitLab's research efforts and aid participant recruitment.
Manage relationships with third-party providers, such as recruitment platforms, digital rewards solutions, etc.
Respond to enquiries from research participants.
A Junior UX Researcher has some practical experience but needs regular guidance and training to produce their best work and develop their skills.
Here are some questions we might ask:
x project, what was the biggest problem that you had to solve and how did you solve it?Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.
Screening call with a recruiter.
Interview with a UX Researcher. Overall, this stage aims to understand your research methods, how you choose a methodology to use, how you present results, and how you work with a wider team of counterparts. This interview will also look to understand the softer skills you have as a researcher, and how you apply these in the real world. Please be prepared to present a case study of your work at this stage, too.
Interview with UX Manager, Research. In this interview, we will be looking for you to give some real insight into two projects you've worked on. We'll look to understand the size and structure of the team you were a part of, the goals of the project, how you approached research, how you synthesized research data in order to inform design/product decisions and the final output of your research.
Interview with UX Director. In this final stage interview, we'd like to see the end result of a research study you've been a part of, we want to understand the question(s) you were addressing (and how you determined these questions), your methodology, and how you shared that information with the wider team.
Successful candidates will subsequently be made an offer.
Additional details about our process can be found on our hiring page.
Compensation at GitLab consists of:
Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 reasons to work for GitLab:
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.
