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- Reliability Expert
A Reliability Expert is expert in the reliability of a service or set of features (from here on, we'll just call it service for brevity).
Reliability Experts typically help to develop the service (in which they may be Specialists) but with explicit attention to the reliability of the service in production. This is measured by the availability and performance of the service on GitLab.com, its impact on the availability and performance of GitLab.com as a whole, and feedback from customers on the reliability of the service on their on-premises installations.
- work within a team to develop a service or set of features ("service" for brevity).
- develop monitoring and alerting to measure and act on improving the availability, and scalability of the service on GitLab.com.
- develop those aspects of the service's codebase and deployment that contribute to its reliability.
- take care of the infrastructure related to the service. An expert will be able to mostly build and maintain infrastructure that is specific to the service, but work with the Production Team where infrastructure cannot be isolated for the service.
- radiate knowledge to the infrastructure team about the service, and radiate knowledge of the service's infrastructure and reliability to the rest of the development team.
- take part in on-call. On-call is not split out by the service that triggers the on-call alert. Doing so would be too much of a burden on the individuals associated with those individual services. This means that Reliability Experts are familiar with GitLab.com's infrastructure, and emergency response processes.
Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 reasons to work for GitLab:
- Work with helpful, kind, motivated, and talented people.
- Work remote so you have no commute and are free to travel and move.
- Have flexible work hours so you are there for other people and free to plan the day how you like.
- Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
- Work on open source software so you can interact with a large community and can show your work.
- Work on a product you use every day: we drink our own wine.
- Work on a product used by lots of people that care about what you do.
- As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
- Focused on results, not on long hours, so that you can have a life and don't burn out.
- Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.