Program Management, Business Technology

The Program Manager, Business Technology job family is responsible for building and managing world-class information technology systems and business processes.

Levels

IT Business Technology Program Manager (Intermediate)

The Business Technology Program Manager is a grade 6.

IT Business Technology Program Manager Responsibilities

• Responsible for program management of a critical project or small to medium scope
• Successfully dig into deliverables, create a project plan and milestones, and hold teams accountable
• Document all aspects of the specific programs that are assigned
• Work closely with upper management to ensure the scope and direction of each project is on schedule
• Communicate status effectively to Business Technology leadership and stakeholders
• Learn details of different information systems (e.g. Salesforce, Zuora, Coupa, Netsuite, etc)
• Learn the business and key business processes.
• Use GitLab to drive programs

  IT Business Technology Program Manager Requirements

• Experience leading cross-functional teams and influencing without direct authority
• Intrinsically motivated with an intense curiosity and desire to produce high-quality work
• Strong problem-solving skills with ability to analyze data, determine insights and develop programs to drive productivity and efficiencies
• Like planning and love delivering results and becoming an expert.
• Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
• Exceptional written/verbal communication and presentation skills.
• Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
• Ability to thrive in a fast-paced, unpredictable environment. Share and work in accordance with GitLab's values.
• Ability to use GitLab Experience in an IT or Engineering organization SaaS experience recommended

Senior IT Business Technology Program Manager

The Senior Business Technology Program Manager is a grade 7.

Senior IT Business Technology Program Manager Responsibilities

• Extends responsibilities of Business Technology Program Managers
• Responsible for program management of a critical project or medium to large scope
• Define success metrics of your programs.
• Report executive-level progress and status of issues weekly, daily when escalated
• Solve problems, give guidance, make tough judgment calls
• Develop deep understanding of the business problems, business process and technology solutions to drive and recommend outcomes.
• Recommend improvements to program management governance process and provide recommendations on complex program dependencies that could affect the success of other initiatives.
• Understand your strategic partners objectives.
• Advise on the necessary programs to achieve success. Develop a roadmap or framework for those programs.
• Create & maintain a consistent world class program transformation management methodology and governance process 
• Drive strategic roadmap planning with prioritization, delivery adhering to established IT Governance framework
• Communication: Prepare IT reporting to promote transparency and understanding of IT initiatives and results. Clearly articulate progress, plans and problems.
• Autonomy: independently delivers and effectively prioritizes projects assigned as high-level goals

  Senior Business Technology Program Manager Requirements

• Extends Business Technology Program Manager
• Ability to simplify complex processes
• Passionate for being an expert and having opinions to make recommendations vs just running the meetings
• Experience delivering medium IT programs or parts of large IT programs
• Experience challenging established processes and suggest relevant improvements.
• Owned business outcomes by working with business area leaders to influence strategy.
• Drive adoption of new processes across the organization.

Staff Business Technology Program Manager

The Staff Business Technology Program Manager is a grade 8.

Staff Business Technology Program Manager Responsibilities

• Extends responsibilities of Sr Program Managers Own an IT area such as Quote to Cash, Hire to Retire, Procure to Pay, Record to Report
• Responsible for program management of a critical project of large scope
• Help architect the executional framework for cross-functional alignment
• Create a strategy to scale processes as the program evolves; continually improve process
• Foster a culture of data-driven program management, product excellence and exceptional execution
• Perform predictive assessment of project progress; proactively identify potential issues before they appear
• Autonomy: independently delivers and effectively prioritizes projects assigned as high-level goals

  Staff Business Technology Program Manager Requirements

• Extends Senior Business Technology Program Manager
• Experience delivering large IT programs
• Experience managing a full portfolio of a business process area and driving measurable impact
• High level of business acumen and ability to understand stakeholder needs across various functions
• Demonstrated ability to lead through change at scale

Manager, IT Business Technology Program Management

The Manager, IT Business Technology Program Management is a grade 8.

Manager, IT Business Technology Program Management Responsibilities

• Extends responsibilities of Sr. Program Managers own an IT area such as Quote to Cash, Hire to Retire, Procure to Pay, Record to Report
• Responsible for program management of a critical project of large scope
• Help architect the executional framework for cross-functional alignment
• Create a strategy to scale processes as the program evolves; continually improve process
• Foster a culture of data-driven program management, product excellence and exceptional execution
• Perform predictive assessment of project progress; proactively identify potential issues before they appear
• Management: Hire, build, coach and manage a highly productive team day to day. Has solid management skills and techniques especially around prioritization.
• Autonomy: independently delivers and effectively prioritizes projects assigned as high-level goals

  Manager, IT Business Technology Program Management Requirements

• Extends Senior Business Technology Program Manager
• Experience delivering large IT programs
• Experience managing a full portfolio of a business process area and driving measurable impact
• High level of business acumen and ability to understand stakeholder needs across various functions
• Demonstrated ability to lead through change at scale

Senior / Principal Manager, IT Business Technology Program Management

The Senior / Principal Manager, IT Business Technology Program Management is a grade 9.

Senior / Principal Manager, IT Business Technology Program Management Responsibilities

• Extends responsibilities of Staff Program Managers own an IT area such as Quote to Cash, Hire to Retire, Procure to Pay, Record to Report
• Responsible for program management of a critical project of large scope
• Help architect the executional framework for cross-functional alignment
• Create a strategy to scale processes as the program evolves; continually improve process
• Foster a culture of data-driven program management, product excellence and exceptional execution
• Perform predictive assessment of project progress; proactively identify potential issues before they appear
• (Management: Hire, build, coach and manage a highly productive team day to day. Has solid management skills and techniques especially around prioritization.)
• Autonomy: independently delivers and effectively prioritizes projects assigned as high-level goals

  Senior / Principal Manager, IT Business Technology Program Management Requirements

• Extends responsibilities of Staff Program Managers
• Experience delivering large IT programs
• Experience managing a full portfolio of a business process area and driving measurable impact
• High level of business acumen and ability to understand stakeholder needs across various functions
• Demonstrated ability to lead through change at scale

Director, IT Business Technology Program Management

The Director, Business Technology Program Management is a grade 10.

Director, IT Business Technology Program Management Responsibilities

• Build and lead a Program Management function in line with GitLab’s CREDIT and leadership values, including the concept of manager of one.
• This role will lead, influence, develop a strategy and deliver capabilities to support GitLab’s business technology initiatives
• Develop strong partnerships with functional leaders to drive focus on business objectives and solve business problems
• Be a trusted partner for executive management to ensure program success
• Drive teams through the Software engineering experience, SaaS system deployment using Agile and demonstrated analytical and technical skills
• Lead multiple programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment
• Drive stakeholder meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues including prioritization, sequencing of work.
• Develop deep understanding of the business problems, business process and technology solutions to drive and recommend outcomes.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals If a manager of people:
• Set the vision, hire, build, coach and manage a highly productive team day to day.
• Expert management skills, especially at developing talent. Set goals and priorities for the team.

  Director, IT Business Technology Program Management Requirements

• Extends: Staff Business Technology Program Manager Experience working with VP+ level stakeholders
• Experience driving IT strategy and managing multiple business process areas.
• Participated in multiple large complex implementations (e.g. CRM implementation, ERP implementation, ITSM implementation)
• Experience building and leading remote teams

Senior Director, IT Business Technology Program Management

The Senior Director, Business Technology Program Management is a grade 11.

Senior Director, IT Business Technology Program Management Responsibilities

• Extends: Director, Business Technology Program Management Maintain C-level updates of the portfolio
• Drive the IT strategy in collaboration with IT Ops and Enterprise Application leadership
• Improve program management governance process and practice in collaboration with Internal Audit and Business Technology leadership.
• Become a thought leader for other programs teams in the company at program management developing a center of excellence.

  Senior Director, IT Business Technology Program Management Requirements

• Extends: Director, Business Technology Program Management Experience working with C-level stakeholders
• Experience driving IT strategy at a company level Owned multiple large complex implementations (e.g. CRM implementation, ERP implementation, ITSM implementation) Expert in building and leading remote teams

Performance Indicators

Performance Indicators (PI)

• Evaluating System or Process Efficiency
• IT Program efficacy and on-time delivery

Career Ladder

Next step in this job family is not yet defined.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Next, candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with our VP IT in a panel interview
• Next, candidates will be invited to schedule a one to two interviews with a business stakeholder in accounting, sales or product (m
• Candidates will then be invited to schedule with a leader in the Data, IT Ops, BSA team or FinSys team
• Then the candidate will be invited to interview with the VP Finance or CFO

Additional details about our process can be found on our hiring page

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About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

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1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
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9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!