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Internal Communications


Principal Internal Communications Manager

Job Grade

The Principal Internal Communications Manager is a grade 9.


  • Influence and collaborate with E-Group and members of the Marketing and People teams to plan and improve company-wide team member communications including Slack, issue comments, and other asynchronous communication, Handbook education, company calls, breakout calls, group conversations, AMAs, etc.
  • Help drive CEO internal communications through supporting Group Conversations, Contribute and priority initiatives through crafting messaging and creating materials
  • Help moderate internal communications to ensure GitLab values are upheld as well as compliance with our code of conduct
  • Provide ‘internal PR’ support, including crisis communications
  • Act as a communications consultant to team members to help develop campaigns for internal programs or initiatives (e.g. GitLab referral program)
  • Curate and publish key internal news (e.g., “Here are the 3 things you need to know” digest) on a weekly basis
  • Partner closely with the Talent Brand Manager to ensure integrity and cohesion between our external talent brand and internal team member experience and effectively articulate GitLab’s culture and value proposition
  • Collaborate with key stakeholders to develop specific communication plans (e.g., work with People Business Partners and People Operations on Engagement Survey communication)
  • Plan, communicate, and coordinate celebratory occasions, company communication initiatives, volunteer activities, and other team member engagement opportunities


  • Minimum of 5 years of relevant communications experience
  • Demonstrate the capability to drive initiatives, develop thoughtful communication strategies, and deliver results at a senior level.
  • Self motivated and works as a team of one.
  • Demonstrated capability to deliver internal communications that are representative of company values and culture in a global or international setting
  • Enthusiasm for leading internal communications in a unique, fully remote environment where email and face-to-face meetings are not the standard communication media
  • Excellent narration and writing skills
  • Ability to navigate cultural differences and build global but locally relevant solutions
  • Experienced social and communication skills (verbal and written), across all levels with significant experience in executive level communications
  • Excellent organizational skills, time management, and priority setting
  • Deadline oriented, and able to work in a fast-paced environment with ever-changing priorities
  • Ability to work as a Manager of one, as well as work collaboratively
  • Proficiency in communication tools such as Slack, Zoom, and Google Workspace is a must
  • You share and can role model our values, and work in accordance with those values
  • Ability to use GitLab

Performance Indicators

Career Ladder

The next step in the Internal Communications job family is to move to a senior leader job family of which we do not yet have defined at GitLab.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our recruiters
  • Candidates will then be asked to supply some writing samples
  • Next, candidates will be invited to schedule a 50 minute interview with the Chief Legal Officer
  • Next candidates will be asked to complete a homework assignment
  • After that, candidates will be invited to schedule two 50 minute interviews with members of the People and Marketing teams
  • After that, candidates will be invited to interview with the Chief of Staff
  • Finally, candidates will meet with our CEO

Compensation Calculator

To find out more about the compensation for this role, please apply to a role first. Once selected for a screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
  3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Friends and Family days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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