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People Operations

The People Operations Specialist plays a critical role in influencing and supporting the people strategy within the GitLab - collaboratively working to develop, optimize and implement people processes and programs while overseeing the day-to-day responsibilities associated with people operations.

People Operations Specialist

Levels

People Operations Specialist (Intermediate)

The People Operations Specialist (Intermediate) reports to the Manager, People Operations.

Job Grade

The People Operations Specialist (Intermediate) is a Grade 6.

Responsibilities

  • Document, implement and work to improve upon processes, procedures and programs relating to the team member lifecycle - conducting regular reviews around optimization and scalability.
  • Ensure the delivery of critical people operations processes e.g. relocations (global mobility services), unemployment claims, offboarding and job information changes including compensation, promotions and transfers.
  • Take full ownership of team member documentation including contracts, amendments and all other items pertinent to the team member lifecycle.
  • Accountable for HRIS data including team member records and information changes such as promotions, terminations and transfers. Ensuring the integrity and accuracy of all people data both in the HRIS and ancillary systems.
  • Ensure that the People Experience Associate team has a full understanding of operational processes and policies providing guidance, support and training when necessary.
  • Serve as a primary point of escalation and internal team member support for more complex cases, providing policy guidance and interpretation as needed (People Connect).
  • In collaboration with various cross-functional partners, build and drive timely implementation of projects relating to the various points within the team member lifecycle coordinating workstreams and associated communication mechanisms.
  • Support the People Business Partner (PBP) team i.e. administration of various surveys, conduct exit interviews (IC) and provide useful data to guide decision making.
  • Provide functional and technical support surrounding the employee experience platform i.e. general configuration, trouble-shooting issues, managing settings and recommending process improvements.
  • Collaborate with the Employment Solutions Partner to support relocation requests, fostering a close relationship with co-employers to ensure quality delivery of mobility services.

Requirements

  • Bachelor's Degree with related majors e.g. Human Resources (HR), Industrial Psychology or Business Management or three years of experience in a generalist role ideally within a growth-stage tech company with exposure to either an all-remote or hybrid environment (minimum).
  • Understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
  • Experience with Greenhouse, Workday, GitLab and Culture Amp (ideal).
  • Ability to work within a distributed team and as an individual contributor in a fast-paced, changing environment.
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.
  • Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
  • Able to use discretion and handle highly sensitive information.
  • Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions.

Senior People Operations Specialist

The Senior people Operations Specialist reports to the Manager, People Operations.

Job Grade

The Senior People Operations Specialist is a Grade 7.

Responsibilities

  • Serve as a Subject Matter Expert (SME) on all people operations processes, policies and tools.
  • Translate legal and regulatory requirements into system or process requirements in collaboration with the People Compliance Partner.
  • Develop and maintain a system to ensure that people policies are consistently updated and shared.
  • Monitor and leverage metrics and trends to determine process improvement opportunities ultimately working to enhance the team member experience.
  • Collaborate with Employment Solutions and various other stakeholders such as third party employers to ensure that regional employment contracts, policies and practices are aligned to the unique requirements of each location i.e. data retention, legislative, regulatory and taxation.
  • Support the implementation and testing of people tools and technologies including but not limited to the HRIS.
  • Serve as a Subject Matter Expert (SME) for various modules within the HRIS.
  • Accountable for knowledge transfer within the People Operations team in close collaboration with various stakeholders e.g. Total Rewards, - Learning and Development, Stock Administration etc.
  • Work closely with the People Operations Manager to review and maintain the project roadmap in alignment with the needs of the company - identifying and escalating blockers, recommending changes and additions to scope and prioritizing action items.
  • Guide the People Experience Team working to ensure that the team member journey is consistent and aligned to the values of the company, serving as a point of escalation as needed.
  • Program Management i.e. responsible for the delivery of key programs such as the 360 Feedback Cycle, Engagement Surveys and Performance Assessments.
  • Conduct exit interviews for Managers, Directors and E-Group Members identifying and reporting on trends.

Requirements

  • Bachelor's Degree with related majors e.g. Human Resources (HR), Industrial Psychology or Business Management or five years of experience in a generalist role ideally within a growth-stage tech company with exposure to either an all-remote or hybrid environment (minimum).
  • Understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
  • Experience with Greenhouse, Workday and Culture Amp (ideal).
  • Ability to work within a distributed team and as an individual contributor in a fast-paced, changing environment.
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.
  • Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
  • Able to use discretion and handle highly sensitive information.
  • Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions.

Manager, People Operations

The Manager, People Operations reports to the Director, Global People Operations

Job Grade

The Manager, People Operations is a Grade 8.

Responsibilities

  • Onboard, mentor, and grow the careers of all team members.
  • Coach and mentor PeopleOps team to effectively address team member queries in line with our values.
  • Work with Director, People Operations to shape a strategy that aligns and moves GitLab towards continued growth, innovation and improvement.
  • Manage and suggest improvements for program management including rollout, communication, reporting and metrics of Organizational health, Engagment Survey, DIB related surveys, 360 feedback cycle and Performance/ Potential Matrix Assessment.
  • Provide training and support to the Specialist group to address team member and leadership queries effectively and timely.
  • Oversee the co-employer relationships and act as the main point of contact for the People Group.
  • Seek and review potential blockers of various People Operations processes and ensuring improvement on daily tasks and suggest automation where needed.
  • Review and improve Slack answers and continue to train and mentor the team to update information in the handbook, for easy access to all.
  • Manage and maintain an SLA to track response times for email queries across timezones.
  • Continue to drive automation for easy access of employment confirmation letters, automatic invitations to Contribute, confirmation of business insurance, etc.
  • Continuous managing and improvement of both administration and people experience during onboarding.
  • Partnering closely with Managers at GitLab to gain feedback from various teams about onboarding, offboarding and transition issues.
  • Review and report on People Operations and Onboarding metrics, including OSAT and Onboarding Task Completion.
  • Continuous improvement of offboarding for both voluntary and involuntary terms.
  • Along with the People Business Partners, create a Terminations playbook to ensure the team can remain async and scale.
  • Work closely with payroll, SecOps, and ITOps to continue to improve the administration of offboarding the time it takes to complete.
  • Mananging issue traiging and label review/ adding and reviewing contributions to the efficiency of our issue tracker.
  • Drive continued automation and efficiency to enhance the employee experience and maintain our efficiency value.
  • Announcing changes and improvements in the #whats-happening-at-gitlab Slack channel
  • Leading positive employee experience throughout their lifecycle with GitLab.
  • Implementation and monthly report on trends from Stay Interviews.
  • Quarterly report on trends from exit interview data.
  • Manage vendor renewals and agreements.
  • Partner with Finance Business Partner for budgeting purposes.

Requirements

  • Ability to use GitLab
  • The ability to work autonomously and to drive your own performance & development would be important in this role
  • Prior extensive experience in a People Operations role
  • Willingness to work odd hours when needed (for example, to call an embassy in a different continent)
  • Excellent written and verbal communication skills
  • Exceptional customer service skills
  • team player who can jump in and support the team on a variety of topics and tasks
  • Enthusiasm for and broad experience with software tools
  • Proven experience quickly learning new software tools
  • Willing to work with git and GitLab whenever possible
  • Willing to make People Operations as open and transparent as possible
  • Proven organizational skills with high attention to detail and the ability to prioritize
  • You share our values, and work in accordance with those values
  • The ability to work in a fast-paced environment with attention to detail is essential
  • High sense of urgency and accuracy
  • Experience at a growth-stage tech company

Senior Manager, People Operations

The Senior Manager, People Operations reports to Director, Global People Operations.

Job Grade

The Senior Manager, People Operations is a Grade 9.

Responsibilities

  • Onboard, mentor, and grow the careers of all team members
  • Provide coaching to improve performance of team members and drive accountability
  • Work with Director, People Operations to shape a strategy that aligns and moves GitLab towards continued growth, innovation and improvement
  • Provide training and support to the Specialist group to address team member and leadership queries effectively and timely
  • Oversee the co-employer relationships and act as the main point of contact for the People Group
  • Seek and review potential blockers of various People Operations processes and ensuring improvement on daily tasks and suggest automation where needed
  • Improve Slack answers and continue to train and mentor the team to update information in the handbook, for easy access to all
  • Implement an SLA to track response times for email queries across timezones
  • Continue to drive automation for easy access of employment confirmation letters, automatic invitations to Contribute, confirmation of business insurance, etc
  • Implementation of data retention strategies and partnering with People Leads to ensure this is implemented across all team member data consistently
  • Continuous Improvement of both administration and people experience during onboarding.
  • Partnering closely with Managers at GitLab to gain feedback from various teams about onboarding, offboarding and transition issues
  • Review and report on People Operations and Onboarding metrics, including OSAT and Onboarding Task Completion
  • Continuous improvement of offboarding for both voluntary and involuntary terms
  • Along with the People Business Partners, create a Terminations playbook to ensure the team can remain async and scale
  • Work closely with payroll, SecOps, and ITOps to continue to improve the administration of offboarding the time it takes to complete
  • Mananging issue traiging and label review/ adding and reviewing contributions to the efficiency of our issue tracker. Provide strategic guidance and coaching on more difficult discussions and collaboration within issues.

Requirements

  • Ability to use GitLab
  • The ability to work autonomously and to drive your own performance & development would be important in this role
  • Prior extensive experience in a People Operations role
  • Willingness to work odd hours when needed (for example, to call an embassy in a different continent)
  • Excellent written and verbal communication skills
  • Exceptional customer service skills
  • Team player who can jump in and support the team on a variety of topics and tasks
  • Enthusiasm for and broad experience with software tools
  • Proven experience quickly learning new software tools
  • Willing to work with git and GitLab whenever possible
  • Willing to make People Operations as open and transparent as possible
  • Proven organizational skills with high attention to detail and the ability to prioritize
  • You share our values, and work in accordance with those values
  • The ability to work in a fast-paced environment with attention to detail is essential
  • High sense of urgency and accuracy
  • Experience at a growth-stage tech company

Director, Global People Operations

The Director of Global People Operations reports to the VP, People Operations, Technology and Analytics

Job Grade

The Director, Global People Operations is a Grade 10.

Responsibilities

  • Lead and manage a growing People Operations team responsible for managing the employee experience throughout the employee lifecycle.
  • Help shape a global People Operations strategy that aligns and moves the business towards continued growth, innovation and improvement.
  • Provide HR support and consultation to the business; answering employee and manager questions about HR programs, policies, and other HR-related items with the team member satisfaction top of mind and priority.
  • Provide HR support and leadership with respect to day-to-day HR life cycle activities of client groups, including onboarding, offboarding, relocations, and other team member events.
  • Coordinate and support new People program implementations.
  • Create and manage streamlined processes and ensure alignment with key stakeholders inside and outside the People Team (Talent Acquisition Enablement, Payroll, Stock Administration, Finance)
  • Build collaborative relationships across the organization.
  • Drive a progressive, proactive, positive culture, and increase levels of engagement, enablement, and retention.
  • Assist with the maintenance and accuracy of HR data, including data audits.
  • Provide leadership and oversight of People Compliance function, ensuring compliant processes and alignment with local and international employee laws and regulations.
  • Assess/identify HR strategy, policy, or process improvements.
  • Provide leadership and oversight of business expansion solutions, ensuring scalability, forward focused, and meet team member satisfaction requirements.
  • Maintain in-depth knowledge of local, global, and federal employment laws; maintain and store records judiciously and securely.

Requirements

  • 8+ years of progressive experience in HR roles with a demonstrable track record of building and optimizing processes, systems, and structures.
  • Working knowledge of regulatory and legal requirements related to employment and People Compliance.
  • Working knowledge of business employment solutions and the options available such as utilizing a PEO or hiring contractors.
  • 3-5 years of experience leading people and cross-functional organizations.
  • Demonstrable ability to own, execute and deliver on short- and long-term projects.
  • Strategic and innovative thinker; able to prioritize and use sound judgment and decision-making.
  • Executive presence with excellent written and oral communication skills.
  • Business insight and high EQ to successfully collaborate with executives and business partners at all levels.
  • Successful completion of a background check – see the GitLab Code of Business Conduct and Ethics.
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab
  • Ability to use GitLab

Senior Director, Global People Operations

The Senior Director of Global People Operations reports to the VP, People Operations, Technology and Analytics

Job Grade

The Director, Global People Operations is a Grade 11.

Responsibilities

  • Lead and manage a growing People Operations team responsible for managing the employee experience throughout the employee lifecycle.
  • Assess, identify, shape and execute a global People Operations strategy that aligns and moves the business towards continued growth, innovation and improvement.
  • Provide HR support and consultation to the business; answering employee and manager questions about HR programs, policies, and other HR-related items with the team member satisfaction top of mind and top priority.
  • Provide leadership, direction, and expertise to ensure standardized practices and documented processes that drive unparalleled team member experiences. Includes onboarding, offboarding, relocations, and other team member events.
  • Oversee the coordination and execution of People program implementations.
  • Utilizing a system design thinking approach (crafting processes from the outside-in), create and execute an infrastructure roadmap to focus on efficiency and experiences. Create and manage streamlined processes and ensure alignment with key stakeholders inside and outside the People Team (Talent Acquisition Enablement, Payroll, Stock Administration, Finance)
  • Build and cultivate collaborative relationships across the organization.
  • Drive a progressive, proactive, positive culture, and increase levels of engagement, enablement, and retention.
  • Owner of HR data accuracy and data privacy applying global rules where appropriate.
  • Provide leadership and oversight of People Compliance function, ensuring compliant processes and alignment with local and international employee laws and regulations. Oversee successful completion of compliance roadmaps and execution plans
  • Provide leadership and oversight of business expansion solutions, ensuring scalability, forward focused, ensuring solutions meet team member satisfaction requirements.
  • Maintain in-depth knowledge of local, global, and federal employment laws; maintain and store records judiciously and securely.
  • Create and deliver infrastructure QBR to stakeholder groups as needed.

Requirements

  • 10+ years of progressive experience in HR roles with a demonstrable track record of building and optimizing processes, systems, and structures.
  • Expert knowledge of regulatory and legal requirements related to employment and People Compliance.
  • Working knowledge of business employment solutions and the options available such as utilizing a PEO or hiring contractors.
  • 5-7 years of experience leading people and cross-functional organizations.
  • Demonstrable ability to own, execute and deliver on short- and long-term projects using roadmaps and aligning with key stakeholders.
  • Strategic and innovative thinker; able to prioritize and use sound judgment and decision-making.
  • Executive presence with excellent written and oral communication skills.
  • Business insight and high EQ to successfully collaborate with executives and business partners at all levels.
  • Successful completion of a background check – see the GitLab Code of Business Conduct and Ethics.
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab
  • Ability to use GitLab

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
  • Next, candidates will be invited to schedule a 45 minute interview with our Director, Technology
  • After that, candidates will be invited to schedule a 30 minute interview with members of the Operations Team such as the Compliance Partner and/or Employment Solutions Partner
  • After that, candidates will be invited to interview with the VP, People Operations, Technology and Analytics
  • Finally, our CPO may choose to conduct a final interview

Additional details about our process can be found on our hiring page.

Performance Indicators

Career Ladder

The next step in the People Operations job family is to move to the People Operations Leadership Job Family.

Compensation Calculator

To find out more about the compensation for this role, please apply to a role first. Once selected for a screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
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  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Friends and Family days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

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