Product Operations

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Role

At GitLab we take a unique approach to Product Management - one centered around openness in our interaction with stakeholders, speed in the pace at which we iterate, simplicity in the single-application we build, and ambitiousness in what we aim to achieve.

Within the product group that often means we are consistently developing new process, communication avenues, and engagement mechanisms to achieve these goals. Product Operations team members recognize the unique way we work - and build tools to optimize the processes we develop.

We are looking for talented product operations professionals to join the Product team at GitLab. There are millions of ways to re-invent the product management process for our values. Be the one to make it a reality.

We encourage people to apply even if they don't have an established background in this role yet, but they feel this page describes what they have a strong attitude for. Developers with a strong interest in the product management process would be great fits for this role.

We recommend looking at our about page and at the product handbook to get started.

Responsibilities

• Support the product organization
  • Provide general support for the growth and ambitious goals of the product organization
  • Steward the overall product development workflow ensuring it runs efficiently
  • Facilitate the product wide initiatives required to maintain a single-application
• Organize product lifecycle processes
  • Assist in the creation of devops-tools comparison content
  • Recommend and implement optimizations to the product development timeline
• Automate product internal and external communication
  • Automate communication of the Direction and Vision pages
  • Ensure smooth communication during the monthly kick-off
  • Participate in the creation of external content including blogs, webinars, and demos
  • Create visually compelling and interactive roadmap views
  • Implement standard processes for internal evangelism
• Facilitate improved product input from stakeholders
  • Optimize the product workflow to encourage just-in-time customer and stakeholder input
  • Improve our product discovery process to be optimized for async teams
  • Design and build systems to increase stakeholder feedback in GitLab issues
  • Develop intelligent tools for collecting and aggregating larger volumes of customer feedback

Requirements

• Strong product instincts with an ability to understand customer pain points and how to translate those into a products
• A passion for building great products
• Strong understanding of Git and Git workflows
• Software developer with experience building web applications
• Strong experience with Ruby
• Knowledge of the developer tool space
• Highly independent and pragmatic
• Excellent proficiency in English
• You are living wherever you want and are excited about the all remote lifestyle
• You share our values, and work in accordance with those values
• Bonus points: experience with GitLab
• Bonus points: experience with Kubernetes and Cloud Native application development
• Bonus points: experience in working with open source projects

Relevant links

• Product Handbook

Career Paths

In Role

Read more about levels at GitLab here.

Group Manager, Product Operations

As the Group Manager, Product Operations, you will be responsible for ensuring the broader Product Management team is operating at a high level. Your "customers" will be a variety of internal constituents, including the VP, Product, the CEO, the Product Management team, and other cross-functional departments. This role reports to the VP, Product.

Individual responsibility

• Make sure you have a great product operations team (recruit and hire, sense of progress, promote proactively, identify underperformance)
• Collaborate on the group's charter with the VP of Product Strategy, VP of Product, and CEO; and communicate this charter cross-functionally
• Work closely across the company with Product Management, Engineering, Design, Sales, Customer Success, etc.

Team responsibility

• Serve as "Chief of Staff" for the VP, Product, attending all key Product Management leadership meetings and helping to ensure execution of Product team decisions
• Help define, document, and ensure consistent execution of the GitLab product management / product development process
• Own the Product Management section of the GitLab handbook
• Ensure the company is properly "dogfooding" the GitLab product
• Help manage product input from the CEO
• Manage a team of 2-4 product managers and/or product operations specialists

Requirements

• 3+ years in Product Management
• 1+ years of people management experience
• Past experience in project management, program management and/or product operations preferred
• Experience in companies that employ modern product management & software development techniques preferred
• You are living wherever you want and are excited about the all remote lifestyle
• You share our values, and work in accordance with those values

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.