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Product Operations

Senior Product Manager, Product Operations

Role

The mission of the GitLab product team is to consistently create products and experiences that customers love and value. To do this consistently, we strive to create a world class product system in which the extended product team can do the best work of their careers. GitLab is seeking a Senior Product Manager to manage the GitLab product development system as a product and evolve it into a world-class system that can scale rapidly with GitLab the company. The Senior Product Manager will be passionate about the product management discipline and understands the benefits of frameworks/processes and how to optimize them in a way that is effective in delivering value while efficient and as lightweight as possible. The Senior Product Manager will thrive at collaboration with product managers and various cross-functional team members as both customers and partners to better GitLab product development processes as well as GitLab's product offering itself with the initiatives they lead, support and implement.

Responsibilities

Partner with the Group Manager, Product Operations to maintain a prioritized Product Operations backlog focused on the areas below:

  • Operationalize Outcome Driven Products
  • Build Qualitative & Quantitive Feedback Loops
    • Help streamline intelligence as a whole between product management and its stable counterparts within GitLab the company through process/frameworks refinements and automation
    • Leverage automation to boost internal and external knowledge about GitLab's key product communications such as:
      • Updates to product Vision/Strategy, Section Direction and monthly kick-offs
      • Presentation and discoverability of release post and release notes
      • Design and build systems to better share knowledge and align product management and its stable counterparts such as Marketing, Support, Sales and Customer Support
      • Develop tools for collecting and aggregating larger volumes of customer and user feedback from GitLab issues
    • Support maintenance and automation of Product Operations owned surveys
    • Help create and maintain Product Operations related intelligence dashboards in Sisense and other tools as needed
  • Scale Product Knowledge
    • Help research, organize and recommend resources on product management best practices
    • Contribute content and training Learning & Development for Product Management to help up-level the skills of the product team
    • Maintain GitLab Learn for Product Management as a GitLab Learn Curator
    • Constantly improve the Product Handbook by working collaboratively across product management to update, improve and maintain it
    • Be the DRI of and expert on how to maintain and best leverage GitLab's various templates

Requirements

  • 4+ years of experience in Product Management or related roles in software development such as engineering and UX and/or system design
  • Experience in customer-first product systems similar to GitLab's, especially important is familiarity with modern customer validation techniques
  • Experience supporting the rollout of frameworks/process updates for team of 100+
  • Deep knowledge of and demonstrated experience in change management
  • Technical skills and familiarity with Git and other tools:
    • Familiarity / Working knowledge with some scripting language (Python, Ruby, Javascript, etc; Ruby preferred)
    • Strong understanding of Git generally and in the context of GitLab (basic commits, branching, merging; rebasing and merge conflict resolution preferred)
    • Can use the GitLab application including issues and merge requests (ability to maintain, debug, and setup pipelines is preferred)
    • Comfortable with using the command line and command line applications (shell, git, homebrew, asdf or other version manager)
    • Comfortable with using a text editor of your choice (e.g., vim, emacs, VS Code, SublimeText, Textmate)
  • You are living wherever you want and are excited about the all remote lifestyle
  • You share our values, and work in accordance with those values

Other Helpful Experience

  • Experience in technical product management, project management or program mangement

Group Manager, Product Operations

Role

As the Group Manager, Product Operations, you will be deeply passionate and knowledgeable about outcome driven product development methodologies and frameworks. You will own the Product Operations roadmap and communicate the vision and direction for GitLab's product system. You will be responsible for ensuring the Product Management team's operating health in tight partnership with stable counterparts across GitLab the company. Your "customers" will be a variety of internal constituents, including the VP, Product Management, the CEO, the Product Management team, and other cross-functional departments. This role reports to the Chief Product Officer.

Individual responsibility

  • Develop and drive the vision for a world class product system for GitLab the company and communicate it through Product Operations Direction
  • Make sure you have a great product operations team (recruit and hire, sense of progress, promote proactively, identify underperformance)
  • Collaborate on the group's charter with the VP of Product Management, Chief Product Officer, and CEO; and communicate this charter cross-functionally
  • Partner closely on various initiatives across the company with Product Management, Engineering, Design, Marketing, Sales, Customer Success, etc.
  • Drive communications across all R&D functions reinforcing process, policies, and best practices
  • Develop and maintain a continuing education program for product managers

Team responsibility

  • Serve as "Chief of Staff" for the Chief Product Officer, attending all key Product Management leadership meetings and helping to ensure execution of Product team decisions
  • Help define, document, and ensure consistent execution of the GitLab product manager onboarding / product management / product development process
  • Manage a team of 2-4 product managers and/or product operations specialists
  • Lead the implementation and drive adoption of large scale process updates for the product team
  • Own communication of product team frameworks/processes to other departments like Marketing, Support, Sales and Customer Success as needed
  • Support the creation of external content including blogs, webinars, and demos

Requirements

  • 7+ years in product leadership and/or product management roles
  • 5+ years of people management experience
  • Past experience project management, program management and/or product operations preferred
  • Expert in best practices in product management, product design and software development
  • Demonstrated success in company-wide alignment and change management for teams of 500+
  • Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers/users
  • Ability to partner with and align with stakeholders across the business such as marketing, Support, Sales and Customer Success
  • Experience in companies that employ modern product management & software development techniques
  • You are living wherever you want and are excited about the all remote lifestyle
  • You share our values, and work in accordance with those values

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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