Product Operations

Principal Product Manager, Product Operations

Role

The mission of the GitLab product team is to consistently create products and experiences that customers love and value. To do this consistently, we strive to create a world class product system in which the extended product team can do the best work of their careers. GitLab is seeking a Sr. Product Manager to manage the GitLab product development system as a product, and help evolve it into a world class system that can scale rapidly with GitLab the company.

Responsibilities

• Evolve and refine the product management system
  • Own the definition and execution of the GitLab product development flow
  • Recommend and implement optimizations to the product development timeline
  • Drive content and training to uplevel the skills of the product team
  • Maintain the Product Handbook
• Automate internal and external communication
  • Automate communication of the Direction and Vision pages
  • Ensure smooth communication during the monthly kick-off
  • Participate in the creation of external content including blogs, webinars, and demos
  • Create visually compelling and interactive roadmap views
  • Implement standard processes for internal evangelism
• Facilitate improved product input from stakeholders
  • Design and build systems to increase stakeholder feedback in GitLab issues
  • Develop intelligent tools for collecting and aggregating larger volumes of customer feedback

Requirements

• 5+ years of overall experience in either Product Management or Project/Program Management roles
• Experience in customer-first product systems similar to GitLab's, especially important is familiarity with modern customer validation techniques
• Web development skill and familiarity with Git preferred
• You are living wherever you want and are excited about the all remote lifestyle
• You share our values, and work in accordance with those values
• Ability to use GitLab

Group Manager, Product Operations

Role

As the Group Manager, Product Operations, you will be responsible for ensuring the broader Product Management team is operating at a high level. Your "customers" will be a variety of internal constituents, including the VP, Product, the CEO, the Product Management team, and other cross-functional departments. This role reports to the VP, Product.

Individual responsibility

• Make sure you have a great product operations team (recruit and hire, sense of progress, promote proactively, identify underperformance)
• Collaborate on the group's charter with the VP of Product Strategy, VP of Product, and CEO; and communicate this charter cross-functionally
• Work closely across the company with Product Management, Engineering, Design, Sales, Customer Success, etc.

Team responsibility

• Serve as "Chief of Staff" for the VP, Product, attending all key Product Management leadership meetings and helping to ensure execution of Product team decisions
• Help define, document, and ensure consistent execution of the GitLab product management / product development process
• Manage a team of 2-4 product managers and/or product operations specialists

Requirements

• 3+ years in Product Management
• 1+ years of people management experience
• Past experience in project management, program management and/or product operations preferred
• Experience in companies that employ modern product management & software development techniques preferred
• You are living wherever you want and are excited about the all remote lifestyle
• You share our values, and work in accordance with those values

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!