At GitLab, UX Research Operations Coordinators collaborate with our Product Designers, Product Managers, UX Researchers, and the rest of the community to manage participant recruitment for UX studies. UX Research Operations Coordinators also drive process improvement in research operations at GitLab. UX Research Operations Coordinators report to the UX Research Director. Unless otherwise specified, all UX Research Operations Coordinator roles at GitLab share the following responsibilities and requirements:
The UX Research Operations Coordinator (Intermediate) reports to a UX Research Manager.
The UX Research Operations Coordinator (Intermediate) is a grade 6.
The Senior UX Research Operations Coordinator reports to a UX Research Manager.
The UX Research Operations Coordinator is a grade 7.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Why we ask for a 90-day plan slide deck
- It helps create a shared understanding of how you work between you and our interviewers ahead of the first interview.
- It allows us to ask more informed questions about your experience and work during the interview process.
- Generally, we avoid using meetings as a means to present. Instead, we record presentations or share slide decks, and use a meeting as a Q&A. This interview exercise provides you with an opportunity to experience this style of work.
90-day plan topics
- An introduction: who you are, where you're based, your background, and why you're a UX Research Operations Coordinator or why you're looking to move into a UX Research Operations Coordinator role. (1 slide)
- Given the job responsibilities and requirements of the role, scaffold out a 90-day plan that demonstrates how you would approach role if you were hired. We want to understand: questions you would develop and how you would go about answering them; how you would structure goals/define focus areas/projects; gain buy-in; and how you would communicate your plan to the team. (3 slides)
What we're looking for
- A 90-day plan that is 4 slides total that demonstrates how you would approach this role with existing processes. We would like to see how you would: investigate existing processes; understand what is working well and what is not working well; and what approaches you would take to learn more and/or execute on those.
- You submit your slide deck either by creating a PDF version or sharing directly with a Google Drive link.
- Your presentation to address each of the topics listed above.
What we're not looking for
- A 90-day plan that focuses on your process for recruitment. While recruitment is a large focus of the role, it is not limited to that. We would like to understand how you approach planning, communication, and understanding of the role.
Some useful resources
- Template to use when creating the 90-day plan slide deck.
- Interested in the type of work our UX team does? Search GitLab Unfiltered for UX Showcase, review our UX Research handbook, and our UX Department's handbook.
- We work with a low level of shame at GitLab. In this context, this means we don't expect your presentation to be highly polished.
- Other questions? Want the Recruiter to review your presentation before the review from the Hiring Manager? Don't hesitate to get in touch with the Recruiter who conducted your screening call.
Candidates will be invited to a 45-minute interview with a UX Researcher. This interview aims to understand the details of your experience with UX research recruitment processes and how you've worked with other teams that rely on you.
Next, candidates will be scheduled for a 45-minute interview with a UX Reseach Operations Coordinator. This interview will focus on experience related to project management, communications, identifying areas to improve, metrics related to UX research operations coordination, and so on.
Finally, candidates will be invited to a 1-hour interview with the hiring manager. You will discuss your career, your experiences related to a UX Research Operations Coordinator, and the role of UX Research Operations Coordination at GitLab.
Successful candidates will subsequently be made an offer via Zoom.
Additional details about our process can be found on our hiring page.
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