Business Systems Administrator

Business Systems Administrators work on the configuration of GitLab's Salesforce.com instance and all packages, tools and integrations associated with it. They work with Field Operation's internal customers such as Sales, Marketing, Customer Success and Finance to gather requriements for improvement projects and then execute on those projects. They work with a combined team of Business Systems Engineers, Data Analysts, and Sales Operations Specialist to keep our Go-To-Market processes automated and efficent.

Requirements

• 2+ Years experience in a Sales Operations, Business Operations or Business Systems role.
• Received or pursuing the Salesforce.com Administrator certification.
• Expierence with Quote to Cash or Configure, Price, Quote functionality.
• Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
• An inclination towards communication, inclusion, and visibility.
• Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work collaboratively and across teams.
• Share GitLab's values, and works in accordance with those values.
• Ability to thrive in a fully remote organization.
• Ability to use GitLab

Nice To Haves

• Experience with Zuora and Zoura CPQ.
• Experience with DataFox, DiscoverOrg or similar data enrichment tools.
• Salesforce.com App Builder, Architect or other advanced certifications.
• Experience working at a subscription based product company.
• Experience working in an Agile team work environment.

Responsibilities

• Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
• Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
• Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
• Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
• Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
• Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.

Performance Indicators

As with all roles in the Sales Department the Business Systems Administrator participates in the Sales KPIs.

Levels

Read more about levels at GitLab here.

Business Systems Administrator

See the requirements and responsibilities outlined above.

Senior Business Systems Administator

The Senior Business Systems Administator role extends the Business Systems Administator role.

Requirements

• 2+ Years experience in a Business Systems Administrator role.
• 5+ Years experience in Sales Operations, Business Operations or Business Systems role.
• Received or pursuing the Salesforce.com Advanced Administrator certification.
• Proven track record of driving projects to timely completion with end user accepted deliverables.

Hiring Process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.
• Additional details about our process can be found on our hiring page.
• Initial phone/video screen from a GitLab Talent Acquisition professional
• Phone/video interview with hiring manager and typically two additional GitLab team member
• Final interview with 1+ GitLab executives
• Reference checks

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!