Business Systems Administrator
Business Systems Administrators work on the configuration of GitLab's Salesforce.com instance and all packages, tools and integrations associated with it.
They work with Field Operation's internal customers such as Sales, Marketing, Customer Success and Finance to gather requirements for improvement projects and then execute on those projects.
They work with a combined team of Business Systems Engineers, Data Analysts, and Sales Operations Specialists to keep our Go-To-Market processes automated and efficient.
Requirements
- Demonstrated progressive experience in a Sales Operations, Business Operations or Business Systems role.
- Received or pursuing the Salesforce.com Administrator certification.
- Experience with Quote to Cash or Configure, Price, Quote functionality.
- Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
- An inclination towards communication, inclusion, and visibility.
- Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
- Self-motivated and self-managing, with strong organizational skills.
- Demonstrated ability to work collaboratively and across teams.
- Experience with Zuora and Zuora CPQ.
- Experience with DataFox, DiscoverOrg or similar data enrichment tools.
- Salesforce.com App Builder, Architect or other advanced certifications.
- Experience working at a subscription based product company.
- Experience working in an Agile team work environment.
- You share our values, and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Responsibilities
- Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
- Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
- Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
- Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
- Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
- Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.
As with all roles in the Sales Department the Business Systems Administrator participates in the Sales KPIs.
Levels
Read more about levels at GitLab here.
Junior Business Systems Administrator
The Junior Business Systems Administrator role extends the Business Systems Administrator role but without the specific demonstrated progressive experience requirement.
Job Grade
The Junior Business Systems Administrator is a grade 5.
Requirements
- Demonstrated progressive experience in a Sales Operations, Business Operations or Business Systems role.
- Demonstrated progressive experience in Sales Operations, Business Operations or Business Systems role.
- Received or pursuing the Salesforce.com Administrator certification.
- Experience with Quote to Cash or Configure, Price, Quote functionality.
- Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
- An inclination towards communication, inclusion, and visibility.
- Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
- Self-motivated and self-managing, with strong organizational skills.
- Demonstrated ability to work collaboratively and across teams.
- Experience with Zuora and Zuora CPQ.
- Experience with DataFox, DiscoverOrg, or similar data enrichment tools.
- Salesforce.com App Builder, Architect or other advanced certifications.
- Experience working at a subscription based product company.
- Experience working in an Agile team work environment.
- You share our values, and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Responsibilities
- Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
- Oversee the configuration and support of our suite of Sales tools, being the go-to person for any questions or improvement ideas.
- Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
- Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
- Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
- Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.
Job Grade
The Business Systems Administrator is a grade 6.
Requirements
- Demonstrated progressive experience in a Sales Operations, Business Operations or Business Systems role.
- Demonstrated progressive experience in Sales Operations, Business Operations or Business Systems role.
- Received or pursuing the Salesforce.com Administrator certification.
- Experience with Quote to Cash or Configure, Price, Quote functionality.
- Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
- An inclination towards communication, inclusion, and visibility.
- Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
- Self-motivated and self-managing, with strong organizational skills.
- Demonstrated ability to work collaboratively and across teams.
- Experience with Zuora and Zuora CPQ.
- Experience with DataFox, DiscoverOrg or similar data enrichment tools.
- Salesforce.com App Builder, Architect or other advanced certifications.
- Experience working at a subscription based product company.
- Experience working in an Agile team work environment.
- You share our values, and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Responsibilities
- Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
- Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
- Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
- Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
- Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
- Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.
Senior Business Systems Administrator
The Senior Business Systems Administrator role extends the Business Systems Administrator role.
Job Grade
The Senior Business Systems Administrator is a grade 7.
Requirements
- Demonstrated progressive experience in a Business Systems Administrator role.
- Demonstrated progressive experience in Sales Operations, Business Operations or Business Systems role.
- Received or pursuing the Salesforce.com Advanced Administrator certification.
- Proven track record of driving projects to timely completion with end user accepted deliverables.
- Experience with Zuora and Zuora CPQ.
- Experience with DataFox, DiscoverOrg or similar data enrichment tools.
- Salesforce.com App Builder, Architect or other advanced certifications.
- Experience working at a subscription based product company.
- Experience working in an Agile team work environment.
- You share our values, and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Responsibilities
- Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
- Oversee the configuration and support of our suite of Sales tools, being the go-to person for any questions or improvement ideas.
- Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
- Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
- Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
- Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.
Staff Business Systems Administrator
The Staff Business Systems Administrator role extends the Senior Business Systems Administrator role.
Job Grade
The Staff Business Systems Administrator is a grade 8.
Requirements
- Demonstrated progressive experience in a Business Systems Administrator role.
- Demonstrated progressive experience in Sales Operations, Business Operations, or Business Systems role.
- Received or pursuing the Salesforce.com Advanced Administrator certification or Salesforce.com Architect certification.
- Demonstrated ownership of the state and vision for an Salesforce.com instance.
- Excellent project management and stakeholder management skills.
- Self-starter that thrives with autonomy.
- Ability to mentor and grow Junior Business Systems Administrators or direct people management experience.
- You share our values, and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Responsibilities
- Mentor and Grow Business Systems Administrators.
- Own the state and vision of the Salesforce.com instance.
- Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
- Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
- Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
Career Ladder
The Business Systems Adminstrator Job Family would move into the Sales Systems Leadership Job Family.
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process.
To learn more about someone who may be conducting the interview, find their job title on our team page.
- Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
- Next, candidates will be invited to schedule a first interview with the Hiring Manager
- Next, candidates will be invited to interview with 2-5 team members
- There may be a final executive interview
Additional details about our process can be found on our hiring page.
Compensation
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Be sure to use the same email address for both.
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