Business Systems Administrator

Business Systems Administrators work on the configuration of GitLab's Salesforce.com instance and all packages, tools and integrations associated with it. They work with Field Operation's internal customers such as Sales, Marketing, Customer Success and Finance to gather requirements for improvement projects and then execute on those projects. They work with a combined team of Business Systems Engineers, Data Analysts, and Sales Operations Specialists to keep our Go-To-Market processes automated and efficient.

Requirements

2+ Years experience in a Sales Operations, Business Operations or Business Systems role.
Received or pursuing the Salesforce.com Administrator certification.
Experience with Quote to Cash or Configure, Price, Quote functionality.
Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
An inclination towards communication, inclusion, and visibility.
Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
Self-motivated and self-managing, with strong organizational skills.
Demonstrated ability to work collaboratively and across teams.
Experience with Zuora and Zuora CPQ.
Experience with DataFox, DiscoverOrg or similar data enrichment tools.
Salesforce.com App Builder, Architect or other advanced certifications.
Experience working at a subscription based product company.
Experience working in an Agile team work environment.
You share our values, and work in accordance with those values.
Leadership at GitLab
Ability to use GitLab

Responsibilities

Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.

Performance Indicators

As with all roles in the Sales Department the Business Systems Administrator participates in the Sales KPIs.

Levels

Junior Business Systems Administrator

The Junior Business Systems Administrator role extends the Business Systems Administrator role but without years of experience requirement.

Job Grade

The Junior Business Systems Administrator is a grade 5.

Requirements

1+ Years experience in a Sales Operations, Business Operations or Business Systems role.
1+ Years experience in Sales Operations, Business Operations or Business Systems role.
Received or pursuing the Salesforce.com Administrator certification.
Experience with Quote to Cash or Configure, Price, Quote functionality.
Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
An inclination towards communication, inclusion, and visibility.
Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
Self-motivated and self-managing, with strong organizational skills.
Demonstrated ability to work collaboratively and across teams.
Experience with Zuora and Zuora CPQ.
Experience with DataFox, DiscoverOrg, or similar data enrichment tools.
Salesforce.com App Builder, Architect or other advanced certifications.
Experience working at a subscription based product company.
Experience working in an Agile team work environment.
You share our values, and work in accordance with those values.
Leadership at GitLab
Ability to use GitLab

Responsibilities

Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
Oversee the configuration and support of our suite of Sales tools, being the go-to person for any questions or improvement ideas.
Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.

Performance Indicators

Intermediate Business Systems Administrator

Job Grade

The Business Systems Administrator is a grade 6.

Requirements

2+ Years experience in a Sales Operations, Business Operations or Business Systems role.
3+ Years experience in Sales Operations, Business Operations or Business Systems role.
Received or pursuing the Salesforce.com Administrator certification.
Experience with Quote to Cash or Configure, Price, Quote functionality.
Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
An inclination towards communication, inclusion, and visibility.
Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
Self-motivated and self-managing, with strong organizational skills.
Demonstrated ability to work collaboratively and across teams.
Experience with Zuora and Zuora CPQ.
Experience with DataFox, DiscoverOrg or similar data enrichment tools.
Salesforce.com App Builder, Architect or other advanced certifications.
Experience working at a subscription based product company.
Experience working in an Agile team work environment.
You share our values, and work in accordance with those values.
Leadership at GitLab
Ability to use GitLab

Responsibilities

Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.

Performance Indicators

Senior Business Systems Administrator

The Senior Business Systems Administrator role extends the Business Systems Administrator role.

Job Grade

The Senior Business Systems Administrator is a grade 7.

Requirements

2+ Years experience in a Business Systems Administrator role.
5+ Years experience in Sales Operations, Business Operations or Business Systems role.
Received or pursuing the Salesforce.com Advanced Administrator certification.
Proven track record of driving projects to timely completion with end user accepted deliverables.
Experience with Zuora and Zuora CPQ.
Experience with DataFox, DiscoverOrg or similar data enrichment tools.
Salesforce.com App Builder, Architect or other advanced certifications.
Experience working at a subscription based product company.
Experience working in an Agile team work environment.
You share our values, and work in accordance with those values.
Leadership at GitLab
Ability to use GitLab

Responsibilities

Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
Oversee the configuration and support of our suite of Sales tools, being the go-to person for any questions or improvement ideas.
Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
Gather business requirements for improvement projects and synthizie them into technical specifications for Business Systems Engineers to build.

Performance Indicators

Staff Business Systems Administrator

The Staff Business Systems Administrator role extends the Senior Business Systems Administrator role.

Job Grade

The Staff Business Systems Administrator is a grade 8.

Requirements

5+ Years experience in a Business Systems Administrator role.
8+ Years experience in Sales Operations, Business Operations, or Business Systems role.
Received or pursuing the Salesforce.com Advanced Administrator certification or Salesforce.com Architect certification.
Demonstrated ownership of the state and vision for an Salesforce.com instance.
Excellent project management and stakeholder management skills.
Self-starter that thrives with autonomy.
Ability to mentor and grow Junior Business Systems Administrators or direct people management experience.
You share our values, and work in accordance with those values.
Leadership at GitLab
Ability to use GitLab

Responsibilities

Mentor and Grow Business Systems Administrators.
Own the state and vision of the Salesforce.com instance.
Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.

Performance Indicators

Career Ladder

The Business Systems Adminstrator Job Family would move into the Sales Systems Leadership Job Family.

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Hiring Manager
Next, candidates will be invited to interview with 2-5 team members
There may be a final executive interview

Additional details about our process can be found on our hiring page.

Compensation

Compensation information for this role can be found on our Sales Commissions handbook page. On this page, we have an overview of the standard OTE base and variable split for each Sales job family. Also listed on the page, is our quota ramp information by segment as well as our seasonality assumptions. New salespeople who join after the fiscal year may be eligible for a super commission rate which pays out at a higher rate until the ramped quota is met - watch the video on the page to learn more!

Sales compensation plans are governed by the Sales Compensation Plan terms and conditions. Some differences may apply. For any specific compensation questions, please contact your manager (current manager or hiring manager).

Compensation Calculator

To find out more about the compensation for this role, please join our talent community first. Once you've joined, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

Work with helpful, kind, motivated, and talented people.
Work remote so you have no commute and are free to travel and move.
Have flexible work hours so you are there for other people and free to plan the day how you like.
Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
Work on open source software so you can interact with a large community and can show your work.
Work on a product you use every day: we drink our own wine.
Work on a product used by lots of people that care about what you do.
As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
Focused on results, not on long hours, so that you can have a life and don't burn out.
Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

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