Channel Services

Senior Channel Services Manager

The Channel Services Manager will serve as a primary point of contact for Gitlab’s top services partners and will ensure that services partners are trained and certified to provide professional, consulting, managed & advisory services for Gitlab customers. This individual will help Gitlab manage the evolution of its professional services offerings via partners to drive usage, adoption of the complete Gitlab platform and expansion into the customer.

Job Grade

The Senior Channel Services Manager is a grade 7.

Responsibilities

• Provide a channel of communication between the partner and Gitlab to ensure smooth and effective customer implementation processes, seamless Managed Services and value-driven strategic advisory services.
• Identify, define and assist in building services offerings and/or practices at the partner that support all levels of the Gitlab Customer Service cycle.
• Content and Tools Creation - Support the Gitlab Enablement, Professional Services & Customer Success teams in building and improving tools and processes that promote mutual success.
• Working with the Channel Sales Managers, drive and facilitate partner certifications through eLearning, instructor-led training, boot camps and ongoing certification maintenance.
• Find and recommend new Services Partners in collaboration with corporate and regional Channel Sales Managers
• Ensure our partners have the skills, training, and expertise to implement, operate and support Gitlab solutions.

Requirements

• Must demonstrate the capability to excel within a cross-functional team environment.
• Experience building channel services & practices in SaaS/subscription models.
• Strong presentation and written communications skills. Previous experience enabling partners to deliver services that grow revenue, expand customer footprint and drive renewals.
• Excellent strategic planning, project management, communication and presentation skills.
• Demonstrated progressive working experience in partner management, training, product marketing, professional services, or product management in the high-tech industry
• BS/BA required or equivalent experience; MBA a plus
• Experience in the DevOps space a plus
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

Channel Services Manager

Job Grade

The Channel Services Manager is a grade 6.

Responsibilities

• Identify, define and assist in building services offerings &/or practices at the partner that support all levels of the Gitlab Customer Service cycle - primarily focused on the GTM components or pricing, packaging, positioning, demand generation & revenue attribution.
• Provides input into pricing strategies for new products; as well as consults on pricing changes for existing products
• Identify, define and assist in building services offerings &/or practices at the partner that support all levels of the Gitlab Customer Service cycle - with specific focus
• Content and Tools Creation - Support the Gitlab Enablement, Professional Services & Customer Success teams in building and improving tools and processes that promote mutual success.
• Working with the Channel Sales Managers, drive and facilitate the launch of partner Gitlab practices, service & solution offerings.
• Find and recommend new Services Partners in collaboration with corporate and regional Channel Sales Managers
• Ensure our partners, and the channel as a whole, have the alignment to Gitlab Marketing, PMM required to implement, operate and support Gitlab solutions.

Requirements

• Must demonstrate the capability to excel within a cross-functional team environment.
• Strong presentation and written communications skillsPrevious experience enabling partners to deliver services that grow revenue, expand customer footprint and drive renewals.
• Excellent strategic planning, project management, communication and presentation skills.
• Demonstrated progressive working experience in partner management, training, product marketing, professional services, or product management in the high-tech industry
• BS/BA required or equivalent experience; MBA a plus
• DevOps experience a plus
• Ability to use GitLab

Specialties

Read more about what a specialty is at GitLab.

Go To Market (GTM)

Performance Indicators

Sales KPI's

Career Ladder

The next step for a Channel Services Manager is to move into the Channel Sales Manager Job Family.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

1. Phone screen with a GitLab Recruiting team member
2. Video Interview with the Hiring Manager
3. Team Interviews with 1-4 teammates Additional details about our process can be found on our hiring page.

Compensation

Compensation Calculator

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Friends and Family days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!