The Director of Customer Success Operations Job Family is responsible for defining, leading, and tracking strategic and operational programs and initiatives to improve GitLab’s ability to effectively and efficiently deliver to customer and GitLab objectives. The Customer Operations Team works cross-functionally orchestrating results with Customer Success, Sales, Marketing, Product and Engineering, Support, People Operations, and Finance.
The Director of Customer Success Operations reports to the Sr. Director, Customer Success Operations.
The Director Customer Success Operations is a grade 10
The Senior Director of Customer Success reports to the VP of Revenue Operations.
The Senior Director of Customer Success Operations is a job grade level 11.
The next step for the Director of Customer Operations is a Senior Director level that is yet to be defined.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Additional details about our process can be found on our hiring page.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
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