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Field Enablement Leadership

Director, Field Enablement

The Director of Field Enablement is a seasoned global Sales, Partner, and Customer Success Enablement leader with the ability to thrive in a growing software DevOps organization. Reporting to the VP of Field Operations, they are responsible for building and managing a virtual, world-class global sales training and enablement program.

Job Grade

The Director, Field Enablement is a grade 10.

Responsibilities

  • Develop and lead the successful execution of the sales enablement plan and programs to ensure field team members and partners are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
  • Oversee the development of education and training content in collaboration with marketing and other SMEs to identify and develop core curriculum, customized regionally as needed, for field audiences across all routes to market.
  • Lead and facilitate sales training activities, including new hire training and onboarding, ongoing sales meetings, and regional/sales team training (includes all levels of the sales team, customer success, and channel partners).
  • Ensure alignment of field enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
  • Manage and drive online, self-paced on-boarding and result-driven continuous learning.
  • Leverage Salesforce.com CRM infrastructure and other tools for delivering formal and informal/social learning.
  • Develop sales competency assessment programs, as well as partner accreditation programs.
  • Measure and report on the effectiveness of sales enablement investments and the programs conducted. Determine opportunities for improving the sales learning experience, and identify innovative techniques for delivery.

Requirements

  • 10+ years software sales experience with expertise in DevOps and/or Open Source, preferably in sales enablement or management.
  • Working knowledge of sales training technology and methodologies; demonstrable experience with sales, partner, and customer success enablement concepts, practices, and procedures.
  • Relevant experience preparing, developing, and executing global sales teams’ effectiveness strategies, tactics and action plans for a technology platform.
  • Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customer success team, and channel partners).
  • Experience growing within a small start-up. Strong ability to interact and influence effectively with C-level executives and team members.
  • Exceptional written/verbal communication and presentation skills.
  • Team player with strong interpersonal skills, skilled at project management and cross-functional collaboration.
  • Ability to thrive in a fast-paced, unpredictable environment.
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab
  • Ability to use GitLab

Senior Director, Field Enablement

The Senior Director of Field Enablement is a seasoned global Sales, Partner, and Customer Success Enablement leader with the ability to thrive in a growing software DevOps organization. Reporting to the VP of Field Operations, they are responsible for directing program teams to manage a virtual, world-class global sales training and enablement program that supports the Field Sales organization by optimizing impactful enablement strategies.

Job Grade

The Senior Director, Field Enablement is a grade 11.

Responsibilities

  • Identifies new innovative solutions leveraging a cross-functional GTM approach to optimizing field enablement
  • Aligns with senior management and sales leadership on Sales Enablement priorities by segment and global regions
  • Measures and reports on business impact of enablement programs and helps to recommends and influence GTM Functional Leaders
  • Establishes and tracks key metrics for sales enablement and make recommendations to help increase sales productivity
  • Creates an at-ready sales messaging and enablement plans that supports the sales organization to meet/exceed their revenue targets through engaging customer interactions that increase sales velocity
  • Ensures that enablement programs incorporate product, solutions, operations and sales contributions coupled with simple adoption techniques to increase productivity.
  • Effectively program manages multiple projects across the greater enablement team and adapt to shifting priorities
  • Drives change management and communication to ensure onboarding programs are being deployed effectively and consistently across segment and global regions
  • Partners with other divisional leaders (People Operations, Recruiting, Marketing, etc.) to ensure alignment and consistency of enablement programs across the company.

Requirements

  • 12+ years software sales experience with expertise in DevOps and/or Open Source, preferably in sales enablement or management.
  • Strong ability to interact and influence effectively with C-level executives, leadership and team members.
  • Drive quarterly OKRs process across teams, managers and cross-functionally to ensure alignment towards goals
  • Leadership experience of working effectively with cross-functional teams and creating a strategy and framework by which team members can contribute
  • Excellent public speaking, presentation, teaching, facilitating and writing skills
  • Experience planning and executing large global Sales Kickoff and related events
  • Shares our values, and works in accordance with those values.
  • Holds their peers and team accountable for working in accordance with our values.
  • Senior Leadership at GitLab
  • Ability to use GitLab

Performance Indicators

Manager, Field Enablement Programs

The Manager of Field Enablement Programs is a global Sales, Partner, and Customer Success Enablement leader with the ability to thrive in a growing software DevOps organization. Reporting to the Senior Director of Field Enablement, they are responsible for building and managing a virtual, world-class global sales training and enablement programs team.

Job Grade

The Manager, Field Enablement Programs is a grade 8.

Responsibilities

  • Develop and lead the successful execution of field enablement programs to ensure field team members and partners are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
  • Oversee the development of education and training content in collaboration with marketing and other SMEs to identify and develop core curriculum, customized regionally as needed, for field audiences across all routes to market.
  • Ensure alignment of field enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
  • Manage and drive online, self-paced on-boarding and results-driven continuous learning.
  • Leverage Salesforce.com CRM infrastructure and other tools for delivering formal and informal/social learning.
  • Develop sales competency assessment programs, as well as partner accreditation programs.
  • Measure and report on the effectiveness of field enablement programs. Determine opportunities for improving the sales learning experience, and identify innovative techniques for delivery.

Requirements

  • 5+ years software sales experience with expertise in DevOps and/or Open Source, preferably in sales enablement and management.
  • Working knowledge of sales training technology and methodologies; demonstrable experience with sales, partner, and customer success enablement concepts, practices, and procedures.
  • Relevant experience preparing, developing, and executing global sales teams’ effectiveness strategies, tactics and action plans for a technology platform.
  • Experience growing within a small start-up. Strong ability to interact and influence effectively with VP-level and Director-level executives and team members.
  • Exceptional written/verbal communication and presentation skills.
  • Team player with strong interpersonal skills, skilled at project management and cross-functional collaboration.
  • Ability to thrive in a fast-paced, unpredictable environment.
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab
  • Ability to use GitLab

Performance Indicators

Career Ladder

The next steps for the Field Enablement Job Family has not yet been defined.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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