Global Education Services

Lab Curriculum Developer, Education Services

The Lab Curriciulum Developer is responsible for performing functions such as evaluation, testing, debugging and implementation of applications programs supporting the education services and certification programs and operations. Other functions include analyze, install, modify and support operating systems, databases, virtual machines, and any other software. The Lab Curriculum Developer also plans, conducts and directs the analysis of problems with the education systems solutions. This job family reports to the Senior Manager of Education Curriculum Development.

Responsibilities

• Deploy and manage business critical applications in cloud infrastructure like Amazon Web Services (AWS) and Google Cloud Platform (GCP) in conjunction with Instruqt
• Collaborate with engineering and security teams to coordinate on IT policies
• Build virtual machines that meet the requirements for lab activities for certification courses and education content
• Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
• Work with the Sr. Manager of Education Curriculum Development to automate processes for accesss, invitations, and use of the lab systems
• Develop tooling and processes to facilitate end-user asset management, provisioning and tracking
• Participate in general IT operations and user support
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Plan and implement systems automation as required for better efficiency
• Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization
• Assist in ongoing evaluation and management of current vendor relationships for our lab systems
• Develop system-monitoring and support automation to enhance and scale the quality of support

Requirements

• Experience administering SaaS applications like Okta, Google Workspace, Slack, Zoom
• Knowledge of configuration management tools like Ansible, Chef, or Terraform
• Hands-on experience supporting Linux and Mac
• Hands-on experience working in GCP and AWS environments
• Developing automation workflows and integrations for repetitive or manual tasks
• Experience working with CI/CD tools and Git
• Ability to use GitLab
• Ability to use automated lab environments like Instruqt, Strigo, or similar platforms

Levels

Lab Curriculum Developer (Intermediate)

Job Grade

The Lab Curriculum Developer is a grade 6.

Responsibilities

The Lab Curriculum Developer shares the same responsibilities outlined above.

Requirements

The Lab Curriculum Developer position has all the same requirements as the ones outlined above plus the following:

• 5+ years of experience in IT in a high growth Software as a service (SaaS) environment
• 3+ years of experience in user support in a cloud-first modern IT environment
• Experience with Instruqt and building automated virtual machines for learning
• Experience with managing auto-scaling functionalities for a large user base
• Knowledge of identity and access management for all primary cloud providers (GCP, AWS)
• Knowledge in one of the following scripting languages - Python or SQL
• Knowledge of container and microservice technologies

Senior Lab Curriculum Developer

Senior Lab Curriculum Developer Job Grade

The Senior Lab Curriculum Developer is a grade 7.

Senior Lab Curriculum Developer Responsibilities

The Senior Lab Curriculum Developer has all the same responsibilities as the intermediate position plus the following:

• Provide senior level technical guidance and serve as an escalation point for education, content and Security teams
• Provide senior level direction to the Education Services team, assist with mentoring and providing technical guidance to more junior staff members
• Work on and manage all phases of systems administration for lab systems including definition, design, implementation, and testing of new service rollouts
• Define, communicate and manage the execution of infrastructure strategy, standards and roadmaps based on the current state and short and long term needs of the enterprise
• Participate in the Global IT planning process and ensure architectural designs and principles are incorporated in enterprise implementation to ensure lab platforms stay up to date with GitLab's technology vision
• Evaluate existing or emerging technologies to consider factors such as cost, security, compatibility and usability
• Establish strong relationships with key technology stakeholders and facilitate, communicate, collaborate, and persuade others in the definition, adoption and implementation of a coherent architecture
• Provide guidance around "Cloud/SaaS” Infrastructure, Business Applications architectures and address unique security considerations
• Build roadmaps for acquiring, integrating, and implementing high-value technology and processes. Oversee efforts (e.g. proof of concepts) to measure and prove new technology value
• Design and deploy best practices regarding system monitoring, change control, service level agreements, and in the creation of the company’s infrastructure policies and standards

Senior Lab Curriculum Developer Requirements

The Senior Lab Curriculum Developer has all the same responsibilities as the ones outlined above plus the following:

• 7+ years of experience in IT in a high growth SaaS environment
• 5+ years of experience in user support in a cloud-first modern IT environment
• Advanced knowledge of identity and access management
• Advanced knowledge in one of the following scripting languages - Python or SQL
• Advanced knowledge of Instruqt use cases and build images
• Ability to use GitLab

Senior Manager of Education Curriculum Development

The Senior Manager of Education Curriculum Development reports into the Senior Director, Global Education.

Senior Manager of Education Curriculum Development Job Grade 

The Senior Manager of Education Curriculum Development is a grade 9.

Senior Manager of Education Curriculum Development Responsibilities

• Manage a high performing direct team of instructional designers, multimedia developers, and lab managers for DevOps and product content and course development to ensure effective education delivery
• Defines strategy and delivery of engaging GitLab and DevOps educational content for self-paced and instructor-led curriculum
• Extends the Senior Technical Instructional Designer responsibilities
• Proactively conducts and refreshes job task analysis and related documentation to ensure training develops the end user's skills and knowledge.
• Proactively iterates and creates solutions and processes to optimize instructional design workflow
• Defines, documents, and creates standards, templates, and processes to guide the work of instructional designers and curriculum development team members
• Develops and tracks attainment of KPIs and proactively leads a team-based approach to delivering to KPIs
• Regularly shares best practices and provides constructive coaching and feedback across the organization, both within and outside of the immediate team
• Promotes collaboration, partnership, and relationships among the learning & development and enablement ecosystem within GitLab, including Product, Learning and Development, Sales Enablement, Customer Success, Channel, and Marketing teams.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, risks, and suggested enhancements as an LXP SME
• Apply adult learning theory and instructional design, eLearning, certifications, and creation of knowledge transfer curriculum and taxonomy
• Collaborate with SMEs to design effective learning experiences, managing and supporting them through the course and certification development processes
• Content management of GitLab product education curriculum and learning offerings on the LXP
• Serves as an internal expert on instructional design methodologies, continuously monitoring the latest innovations in the field and the performance of new products while sharing learnings with cross-functional GitLab team members
• Partner effectively with cross-functional curriculum developers, instructional designers, technical trainers, training managers, project managers, and internal stakeholders across the organization to ensure the content aligns with GitLab instructional design best practices organizationally wide.

Senior Manager of Education Curriculum Development Requirements

• Extends the Senior Technical Instructional Designer requirements
• 7+ years experience in an instructional designer role, preferably with expertise in DevOps and/or Open Source
• 2+ years of experience leading a team of education instruction designers and/or
  • Strong project management, leadership, change management, and cross-functional collaboration skills with a track record of managing complex learning projects
• Experience collaborating across multiple stakeholder groups to deliver global solutions

Senior Manager, Education Delivery

The Senior Manager, Education Delivery reports to the Senior Director, Global Education.

Senior Manager, Education Delivery Job Grade

The Senior Manager, Education Delivery is a grade 9.

Senior Manager, Education Delivery Responsibilities

• Set strategic direction for Professional Services Education Delivery
• Develop and execute inbound and outbound marketing strategy to align with business goals
• Manage execution and delivery of education services
• Learning platform administration and reporting
• Clarify service offering details with the GitLab Field Sales team and Engagement Managers
• Work with GitLab Customer Success and Sales team members to position, scope, and sell services
• Define requirements for authoring tools and learning administration platform(s)
• Plan and execute GitLab Services Partner onboarding and enablement
• Plan and operationalize internal Professional Services enablement working with team department leaders
• Team and talent development (hiring, performance management, growth and career development)
• Scale Education Services delivery through GitLab Partners
• Plan and execute of the GitLab Certified Training Partner program
• Oversee resource capacity, project delivery quality and operational success metrics including bookings, revenue, utilization, on-time completion, time to value (10% of sold users are active), CSAT, stage adoption, user adoption (growth), and renewals.
• Meet Education Services bookings and revenue goals
• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and education services quality standards.
• Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
• Complete hiring and performance management processes to support a high performing training team.
• Provide confidential coaching/facilitation and work closely with all levels of operations staff to ensure the integrity of the program and provide highly skilled feedback on staff performance in scheduled training and informal skills-based coaching.
• Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Align content distribution paths with GitLab Partner ecosystems and experience to increase efficiency and scale
• Build a partner-centric approach for creating and updating content that answers the “what’s in it for the partner” question and resolves what’s missing from a partner perspective when delivering customer education
• Manage training delivery and content development of partner and customer education programs
• Design and implement new training and certification programs to our Partner community, including virtual and onsite instructor-led training, webinars, and e-learning
• Design and manage a feedback program to evaluate training content, establish KPIs, and maintain a continuous improvement cycle
• Work with our internal operations team to manage the Education Services technical environments and LMS platforms
• Collaborate cross-functionally with internal teams in Professional Services, Product Management, Marketing, and Sales
• Manage relationships with Partner Certified Trainers and community of practice Collaborate with Senior leadership to ensure financial and operational goals are met

Senior Manager, Education Delivery Requirements

• Bachelor’s degree in business, management, education or related field.
• 5+ years building and managing for-profit education businesses, including product management, learning content delivery, training delivery, and certification programs.
• Comprehensive knowledge of the principles, methods, and techniques used in the development and delivery of training and certification programs
• Comprehensive knowledge of relevant training technologies, such as Learning Management Systems (LMS).
• Excellent written and verbal communication skills with the ability to focus and clarify concepts
• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills; the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
• Must exhibit initiative, decisiveness and creativity, along with self-motivation and the ability to assume responsibility and maintain strict confidentiality
• Proven ability to conduct training needs assessments with key stakeholders.
• Proven ability to develop training curriculum and deliver effective and satisfying learning experiences.
• Experience with performance management, coaching, and mentoring team members.
• Ability to use GitLab

Senior Director, Education Services

The Senior Director of Global Education for GitLab Academy will be responsible for leading and inspiring a fast-growing team that designs and delivers compelling and impactful learning solutions to GitLab’s fast growing community of DevOps practitioners that includes community users, customers and partners. The ideal candidate will execute on the vision of learning as an effective accelerant to solidify GitLab’s leadership in industry and academia while positioning the organization to meet/exceed business goals.

The Senior Director, Education Services reports to the Senior Director, Global Professional Services.

Senior Director, Education Services Job Grade

The Senior Director, Education Services is a grade 11.

Senior Director, Education Services Responsibilities

• Lead the global content and knowledge management strategy for technical training and enablement for GitLab’s product and DevOps practices.
• Own the development and delivery of learning experiences for all GitLab products and DevOps enablement, - creating an impactful suite of ongoing learning experiences using relevant research and a variety of mediums to drive learning goals.
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive team and company successManage a team of Instructional designers and content producers to deliver timely, relevant, comprehensive and effective curricula for diverse audience profiles and segments.
• Be responsible for delivering a world class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, support interactions, and digital touchpoints.
• Partner closely with Marketing to execute on the strategy and brand of ‘GitLab certification’ as synonymous with DevOps expertise.
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
• Make GitLab Academy integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success (e.g., marketing and sales messaging, enablement, customer success metrics, etc.).
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
• Innovate with blended learning solutions while aligning with GitLab’s overall knowledge and information strategy, including documentation, self-help, and community.
• Lead the business-level implementation and support of a Learning Management System in coordination with the global, enterprise-wide effort.

Senior Director, Education Services Requirements

• Strong business acumen and prior SaaS Services/Training leadership experience
• Excellent collaborator and communicator within and across various levels of the organization
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills - Think Big, Start Small, and Act Quickly
• BA/BS degree required. Advanced degree a plus
• Minimum of 10-15 years relevant experience

Performance Indicators

• Bookings attached rate per agreed plan
• Services bookings and revenue per agreed plan

Career Ladder

The next steps for the Professional Services Education Family would be to move to the Director, Professional Services Job family.

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with the Hiring Manager
• Next, candidates will be invited to interview with 2-5 team members
• There may be a final executive interview

Additional details about our process can be found on our hiring page.

Compensation

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!