Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.
At GitLab, due to the pace at which we are moving, people joining our team in an associate role will be expected to have some professional experience in the primary engineering tools of the specialty that they'll be joining. For Professional Services Engineers, this means exposure or work experience using IaC/CaC technologies on one or more of the main cloud providers, as well as experience deploying, maintaining, and administering a GitLab instance.
As members of the GitLab field organization, Professional Services Engineers will be expected to exhibit behaviors consistent with these metrics.
Delivers on SOW with guidance from technical architects
Read more about what a specialty is at GitLab.
The Responsibilities, Requirements, and Additional Sklls for Public Sector Professional Services Engineers are identical to the commensurate Level and Grade of their non-Public Sector peers. The only additional job requirement is the necessary clearance to work on Government Contracts.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Additional details about our process can be found on our hiring page.
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