The Renewal Operations Team is responsible for providing forecast clarity, scoring renewal growth and retention likelihood, and developing retention action plans. Key objectives include:
The Renewals Operations Analyst (Intermediate) reports to the Senior Manager Customer Success Operations.
The Renewals Operations Analyst (Intermediate) is a grade 6.
The Senior Renewals Operations Analyst reports to the Senior Manager Customer Success Operations.
The Senior Renewals Operations Analyst is a grade 7.
The Manager, Renewal Operations is a grade 8.
The Senior Manager, Renewal Operations is a grade 9.
The next step in the Renewals Operations job family is not yet defined at GitLab.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Additional details about our process can be found on our hiring page.
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