Sales Operations

Analyst

Responsibilities

Support the field sales team on opportunity management (creation, updating, closing)
Collaborate with the sales and support functions to ensure SLAs are met
Document and create knowledge repository for first-tier sales support
Create and Implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
Manage the operational aspect of on-boarding new employees and transitions of existing employees
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
Collaborate with Marketing to ensure proper lead management processes, metrics and policies
Maintain data integrity within customer records in Salesforce.com and other systems
Monitor system adoption and data compliance and governance
Maintain and evangelize communication best practices for sales and sales support functions

Requirements

BA/BS degree
Minimum 2 years relevant experience and an understanding of sales operations
Strong analytical ability and able to prioritize multiple projects
SFDC experience and knowledge of enterprise SaaS tools
Excellent problem solving, project management, interpersonal and organizational skills
SaaS and B2B experience preferred
Interest in GitLab, and open source software
You share our values, and work in accordance with those values.
Leadership at GitLab

Performance Indicators

As with all roles in the Sales Department the Senior Director of Sales Operations participates in the Sales KPIs.

Manager

Responsibilities

Support the field sales team on quote processes, pricing, configuration, and terms
Collaborate with the finance deal desk team to ensure that quote creation and approval SLAs are met
Review non-standard deal terms and ensure compliance with published sales and approval policies and act as escalation point for approvals
Provide first-tier support for any end-user technical or process questions in Salesforce and other systems primarily managed by Sales Operations
Implement tools and processes for the sales organization that focus on improving efficiency, effectiveness, and productivity
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
Work with other departments to improve integration between Salesforce and other mission-critical systems, including Marketo, Zuora, and Zendesk
Collaborate with Marketing to ensure proper lead management processes, metrics and policies
Maintain data integrity within customer records in Salesforce.com and other systems
Monitor system adoption and data compliance and governance
Develop best practices that align sales data quality with company initiatives

Requirements

BA/BS degree
Minimum 5 years relevant experience and solid understanding of sales operations
Strong analytical ability and able to prioritize multiple projects
Managed Deal Desk functions and an expert with CPQ tools
Deep SFDC expertise and knowledge of enterprise SaaS tools
Excellent problem solving, project management, interpersonal and organizational skills
SaaS and B2B experience preferred
Interest in GitLab, and open source software
You share our values, and work in accordance with those values.
Leadership at GitLab

Director

Your mission is to organize data and generate deep customer insight in order to enhance sales force productivity and effectiveness. You will accomplish your mission by working collaboratively with our sales, marketing, finance and operations teams, you will measure everything to help us optimize our sales funnel and achieve growth. Your impact will help us make it easier to maintain a competitive edge, enhance sales force effectiveness, and achieve consistent, sustainable sales success.

Responsibilities

Partner with the VP Field Ops and sales leadership on all issues and challenges impacting the success of the sales team
Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity and effectiveness
Partner with the Sales Strategy, Finance and HR to design, document, implement and monitor sales compensation plans
Improve and manage the Sales Handbook
Create board-level presentations for the Chief Revenue Officer
Manage, analyze, and summarize the weekly Sales Forecast
Pricing and Contract Support: Given the pace of business, its imperative that sales operations enable the sales team with high-quality proposals that can be
Collaborate with regional sales leaders and teams to develop and execute sales management disciplines and processes (territory assignment & reviews, weekly/quarterly forecast, QBRs, pipeline analysis and development, account planning, account assignments, quota/budget allocation)

Requirements

10-15 years of experience in a global SAAS sales or sales operations environment
Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally (finance, marketing, sales enablement, etc) with exceptional intrapersonal skills
Demonstrated passion for information and business intelligence; thorough understanding of sales processes and methodologies
Minimum of 5 years experience in Salesforce.com
Analytical and detail oriented, strong project management skills with a drive for results
Exceptional written/verbal communication and presentation skills
Proven ability to thrive in a fluid, fast-paced, unpredictable environment
Interest in GitLab, and open source software
Unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values
You share our values, and work in accordance with those values.
Leadership at GitLab

Apply

Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Greenhouse.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity and inclusion, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

Work with helpful, kind, motivated, and talented people.
Work remote so you have no commute and are free to travel and move.
Have flexible work hours so you are there for other people and free to plan the day how you like.
Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
Work on open source software so you can interact with a large community and can show your work.
Work on a product you use every day: we drink our own wine.
Work on a product used by lots of people that care about what you do.
As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
Focused on results, not on long hours, so that you can have a life and don't burn out.
Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.