Senior Director of Sales Operations

Analyst

Responsibilities

• Support the field sales team on opportunity management (creation, updating, closing)
• Collaborate with the sales and support functions to ensure SLAs are met
• Document and create knowledge repository for first-tier sales support
• Create and Implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
• Manage the operational aspect of on-boarding new employees and transitions of existing employees
• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
• Collaborate with Marketing to ensure proper lead management processes, metrics and policies
• Maintain data integrity within customer records in Salesforce.com and other systems
• Monitor system adoption and data compliance and governance
• Maintain and evangelize communication best practices for sales and sales support functions

Requirements

• BA/BS degree
• Demonstrated progressive relevant experience and an understanding of sales operations
• Strong analytical ability and able to prioritize multiple projects
• SFDC experience and knowledge of enterprise SaaS tools
• Excellent problem solving, project management, interpersonal and organizational skills
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab

Performance Indicators

As with all roles in the Sales Department the Senior Director of Sales Operations participates in the Sales KPIs.

Manager

Responsibilities

• Support the field sales team on quote processes, pricing, configuration, and terms
• Collaborate with the finance deal desk team to ensure that quote creation and approval SLAs are met
• Review non-standard deal terms and ensure compliance with published sales and approval policies and act as escalation point for approvals
• Provide first-tier support for any end-user technical or process questions in Salesforce and other systems primarily managed by Sales Operations
• Implement tools and processes for the sales organization that focus on improving efficiency, effectiveness, and productivity
• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
• Work with other departments to improve integration between Salesforce and other mission-critical systems, including Marketo, Zuora, and Zendesk
• Collaborate with Marketing to ensure proper lead management processes, metrics and policies
• Maintain data integrity within customer records in Salesforce.com and other systems
• Monitor system adoption and data compliance and governance
• Develop best practices that align sales data quality with company initiatives

Requirements

• BA/BS degree
• Demonstrated progressive relevant experience and solid understanding of sales operations
• Strong analytical ability and able to prioritize multiple projects
• Managed Deal Desk functions and an expert with CPQ tools
• Deep SFDC expertise and knowledge of enterprise SaaS tools
• Excellent problem solving, project management, interpersonal and organizational skills
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values, and work in accordance with those values.
• Leadership at GitLab

Director

Your mission is to organize data and generate deep customer insight in order to enhance sales force productivity and effectiveness. You will accomplish your mission by working collaboratively with our sales, marketing, finance and operations teams, you will measure everything to help us optimize our sales funnel and achieve growth. Your impact will help us make it easier to maintain a competitive edge, enhance sales force effectiveness, and achieve consistent, sustainable sales success.

Responsibilities

• Partner with the VP Field Ops and sales leadership on all issues and challenges impacting the success of the sales team
• Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity and effectiveness
• Partner with the Sales Strategy, Finance and HR to design, document, implement and monitor sales compensation plans
• Improve and manage the Sales Handbook
• Create board-level presentations for the Chief Revenue Officer
• Manage, analyze, and summarize the weekly Sales Forecast
• Pricing and Contract Support: Given the pace of business, its imperative that sales operations enable the sales team with high-quality proposals that can be
• Collaborate with regional sales leaders and teams to develop and execute sales management disciplines and processes (territory assignment & reviews, weekly/quarterly forecast, QBRs, pipeline analysis and development, account planning, account assignments, quota/budget allocation)

Requirements

• Demonstrated progressive experience in a global SAAS sales or sales operations environment
• Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally (finance, marketing, sales enablement, etc) with exceptional intrapersonal skills
• Demonstrated passion for information and business intelligence; thorough understanding of sales processes and methodologies
• Demonstrated progressive experience in Salesforce.com
• Analytical and detail oriented, strong project management skills with a drive for results
• Exceptional written/verbal communication and presentation skills
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Interest in GitLab, and open source software
• Unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values
• You share our values, and work in accordance with those values.
• Leadership at GitLab

Compensation

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!