Sales Systems Leadership

Senior Manager, Sales Systems

Job Grade

The Senior Manager, Sales Systems is a grade 9.

Responsibilities

• Chief administrator of all sales systems
• Help drive business system strategy and direction across Sales, Marketing and cross-functional teams.
• Collaborate with other departments to improve integration between Salesforce and other mission-critical systems, including Marketo, Zendesk and Zuora.
• Optimize current business processes (e.g. CPQ/QTC) to scale for growth and efficiency
• Facilitate successful implementation of new technology and processes, fostering an organization of continuous process improvement.
• Manage the development of detailed design specifications for use by the technical team.
• Manage data governance processes and adherence of guidelines between internal business units and systems.
• Perform in-depth analysis and insight into key business metrics.

Requirements

• BA/BS degree
• Past experience in a business and/or systems role
• Salesforce.com ninja including validation rules, workflow, formulas, sandbox and customization of all standard and custom objects.
• Demonstrated ability to drive cross-functional teams to meet business objectives and influence colleagues, fostering strong working relationships.
• Strong strategic thinking, creative problem solving and analytical skills.
• Excellent problem solving, project management, interpersonal and organizational skills
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Significant experience with SOQL, APEX and VisualForce
• Certified Salesforce.com Administrator & Force.com Developer
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• Leadership at GitLab
• Ability to use GitLab

Performance Indicators

As with all roles in the Sales Department the Senior Manager Sales Systems participates in the Sales KPIs.

Director, Sales Systems

The Director of Sales Systems reports to the Senior Director of Sales Systems and leads a team of business system architects, engineers and administrators to deliver scalable and low friction solutions to the Go-To-Market teams. The Director has the ability to unpack complicated strategic problems and add iterative solutions to the Sales Systems roadmap, executing on delivery. The Director is a leader and mentor, capable of building and sustaining a high performance team as well as aligning with executives and project stakeholders.

Job Grade

The Director, Sales Systems is a grade 10.

Responsibilities

• Own the delivery of technology improvements for the GitLab WW Field Sales organization.
• Partner with leaders in Marketing, Sales, Finance and Product to ensure a dependable and integrated Go-To-Market technology backbone.
• Lead the Sales Systems team, setting standards for quality and velocity.
• Drive strategic thought leadership and facilitate executive level communication.
• Develop custom Force.com applications using best of breed design patterns.
• Implement Salesforce.com best practices and a fully controlled change management process.
• Manage the full application life cycle: Requirements Gathering, Architecture, Development, User Acceptance, Roll Out, Support.
• Create a technology to business feedback loop with other Field Operations leaders, helping to make iterative improvements to business processes.
• Manage data governance processes and adherence of guidelines between internal business units and systems.
• Maintain excellent documentation and team processes in the Sales Systems and Go-To-Market Technical Documentation handbook pages.

Requirements

• B.S. Degree in Computer Science, Information Systems, or related area.
• Past experience in SaaS Go-To-Market technology and managing teams.
• Hands on and in-depth experience with the administration and customization of Enterprise SaaS solutions such as Salesforce.com, Zuora, Marketo, and Zendesk.
• Salesforce.com Certification, preferably Platform Developer 1 or above.
• Deep experience working on database or business intelligence solutions.
• Strong understanding of Go-To-Market business processes and the ability to pair effective and efficient technology solutions to them.
• Analytical and detail oriented, great project management and roadmapping skills
• Excellent communication and interpersonal skills, with the ability to resolve complicated interdepartmental projects and manage stakeholders.
• Committed to “Drink our own Champagne” and fully utilize the GitLab product for internal project management and collaboration.
• Share and work in accordance with our values.
• Leadership at GitLab

Senior Director, Sales Systems

Job Grade

The Senior Director, Sales Systems is a grade 11.

Responsibilities

• Own the strategic vision and delivery of technology improvements that increase sales efficiency for the Field Sales organization.
• Partner with Go-To-Market leaders in Marketing, Sales, Finance, Enterprise Applications and Product on strategic directives and facilitate executive level communication.
• Drives strategic technology initiatives including vendor selection, management and contracting to ensure successful launch within determined timelines and budgetary constraints.
• Serves as a subject matter expert on Field Sales business processes and system requirements that are integrated with the Company's broader IT plans.
• Ensure all system solutions are delivered within security and compliance standards (SOX, PCI, GDPR)
• Architect and drive data governance programs across all Field Operations teams.
• Leads and mentors team to optimize team’s understanding of Field Sales business requirements, rules and processes to translate into technical requirements.
• Strategic leadership of the Sales Systems team, ensuring well being and personal development.
• Drive strategy and execution of documentating team processes in the Sales Systems and Go-To-Market handbook pages.
• Assist in annual planning and budgeting as it relates to personnel, programs and all Field Sales software tools.

Requirements

• B.S. Degree in Computer Science, Information Systems, or related area.
• Past experience in SaaS Go-To-Market technology and managing teams.
• Driven strategic vision of Enterprise SaaS solutions such as Salesforce.com, Zuora, Marketo, and Zendesk.
• Ability to align Go-To-Market business processes, prioritize strategic efforts and the ability to pair effective and efficient technology solutions.
• Strong understanding of SDLC and development platforms, including Agile methodologies.
• Deep understanding of Sox controls, audit processes and compliance concepts.
• Experience negotiating with enterprise software vendors and cloud providers.
• Excellent communication and interpersonal skills, with the ability to address both executives and Go-To-Market colleagues.
• Strong analytical and problem-solving skills with a clear and relentless focus under pressure.
• Drive the utilization of the GitLab product for internal project management and collaboration.
• Share and work in accordance with our values.
• Leadership at GitLab

Performance Indicators

• IACV vs Plan
• New Hire Location Factor < 0.69
• % of team who self-classify as diverse
• Cost Actual vs Plan
• System roll out vs plan

Career Ladder

The next steps for the Sales Systems Leadership Job Family has not been defined at this time.

Hiring Process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to a first interview with the Hiring Manager
• Second round interviews will be the Interview team that consists of 2-4 interviews
• An optional final interview with a C level Executive may occur

Additional details about our process can be found on our hiring page.

• Successful candidates will subsequently be made an offer via email

Compensation

Compensation Calculator

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Friends and Family days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!