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Sales Systems Leadership

Senior Manager, Sales Systems

Job Grade

The Senior Manager, Sales Systems is a grade 9.

Responsibilities

  • Chief administrator of all sales systems
  • Help drive business system strategy and direction across Sales, Marketing and cross-functional teams.
  • Collaborate with other departments to improve integration between Salesforce and other mission-critical systems, including Marketo, Zendesk and Zuora.
  • Optimize current business processes (e.g. CPQ/QTC) to scale for growth and efficiency
  • Facilitate successful implementation of new technology and processes, fostering an organization of continuous process improvement.
  • Manage the development of detailed design specifications for use by the technical team.
  • Manage data governance processes and adherence of guidelines between internal business units and systems.
  • Perform in-depth analysis and insight into key business metrics.

Requirements

  • BA/BS degree
  • Past experience in a business and/or systems role
  • Salesforce.com ninja including validation rules, workflow, formulas, sandbox and customization of all standard and custom objects.
  • Demonstrated ability to drive cross-functional teams to meet business objectives and influence colleagues, fostering strong working relationships.
  • Strong strategic thinking, creative problem solving and analytical skills.
  • Excellent problem solving, project management, interpersonal and organizational skills
  • Experience owning a project from concept to production, including proposal, discussion, and execution.
  • Significant experience with SOQL, APEX and VisualForce
  • Certified Salesforce.com Administrator & Force.com Developer
  • SaaS and B2B experience preferred
  • Interest in GitLab, and open source software
  • You share our values, and work in accordance with those values
  • Ability to thrive in a fully remote organization
  • Leadership at GitLab
  • Ability to use GitLab

Performance Indicators

As with all roles in the Sales Department the Senior Manager Sales Systems participates in the Sales KPIs.

Director, Sales Systems

The Director of Sales Systems reports to the Senior Director of Sales Systems and leads a team of business system architects, engineers and administrators to deliver scalable and low friction solutions to the Go-To-Market teams. The Director has the ability to unpack complicated strategic problems and add iterative solutions to the Sales Systems roadmap, executing on delivery. The Director is a leader and mentor, capable of building and sustaining a high performance team as well as aligning with executives and project stakeholders.

Job Grade

The Director, Sales Systems is a grade 10.

Responsibilities

  • Own the delivery of technology improvements for the GitLab WW Field Sales organization.
  • Partner with leaders in Marketing, Sales, Finance and Product to ensure a dependable and integrated Go-To-Market technology backbone.
  • Lead the Sales Systems team, setting standards for quality and velocity.
  • Drive strategic thought leadership and facilitate executive level communication.
  • Develop custom Force.com applications using best of breed design patterns.
  • Implement Salesforce.com best practices and a fully controlled change management process.
  • Manage the full application life cycle: Requirements Gathering, Architecture, Development, User Acceptance, Roll Out, Support.
  • Create a technology to business feedback loop with other Field Operations leaders, helping to make iterative improvements to business processes.
  • Manage data governance processes and adherence of guidelines between internal business units and systems.
  • Maintain excellent documentation and team processes in the Sales Systems and Go-To-Market Technical Documentation handbook pages.

Requirements

  • B.S. Degree in Computer Science, Information Systems, or related area.
  • Past experience in SaaS Go-To-Market technology and managing teams.
  • Hands on and in-depth experience with the administration and customization of Enterprise SaaS solutions such as Salesforce.com, Zuora, Marketo, and Zendesk.
  • Salesforce.com Certification, preferably Platform Developer 1 or above.
  • Deep experience working on database or business intelligence solutions.
  • Strong understanding of Go-To-Market business processes and the ability to pair effective and efficient technology solutions to them.
  • Analytical and detail oriented, great project management and roadmapping skills
  • Excellent communication and interpersonal skills, with the ability to resolve complicated interdepartmental projects and manage stakeholders.
  • Committed to “Drink our own Champagne” and fully utilize the GitLab product for internal project management and collaboration.
  • Share and work in accordance with our values.
  • Leadership at GitLab

Senior Director, Sales Systems

Job Grade

The Senior Director, Sales Systems is a grade 11.

Responsibilities

  • Own the strategic vision and delivery of technology improvements that increase sales efficiency for the Field Sales organization.
  • Partner with Go-To-Market leaders in Marketing, Sales, Finance, Enterprise Applications and Product on strategic directives and facilitate executive level communication.
  • Drives strategic technology initiatives including vendor selection, management and contracting to ensure successful launch within determined timelines and budgetary constraints.
  • Serves as a subject matter expert on Field Sales business processes and system requirements that are integrated with the Company's broader IT plans.
  • Ensure all system solutions are delivered within security and compliance standards (SOX, PCI, GDPR)
  • Architect and drive data governance programs across all Field Operations teams.
  • Leads and mentors team to optimize team’s understanding of Field Sales business requirements, rules and processes to translate into technical requirements.
  • Strategic leadership of the Sales Systems team, ensuring well being and personal development.
  • Drive strategy and execution of documentating team processes in the Sales Systems and Go-To-Market handbook pages.
  • Assist in annual planning and budgeting as it relates to personnel, programs and all Field Sales software tools.

Requirements

  • B.S. Degree in Computer Science, Information Systems, or related area.
  • Past experience in SaaS Go-To-Market technology and managing teams.
  • Driven strategic vision of Enterprise SaaS solutions such as Salesforce.com, Zuora, Marketo, and Zendesk.
  • Ability to align Go-To-Market business processes, prioritize strategic efforts and the ability to pair effective and efficient technology solutions.
  • Strong understanding of SDLC and development platforms, including Agile methodologies.
  • Deep understanding of Sox controls, audit processes and compliance concepts.
  • Experience negotiating with enterprise software vendors and cloud providers.
  • Excellent communication and interpersonal skills, with the ability to address both executives and Go-To-Market colleagues.
  • Strong analytical and problem-solving skills with a clear and relentless focus under pressure.
  • Drive the utilization of the GitLab product for internal project management and collaboration.
  • Share and work in accordance with our values.
  • Leadership at GitLab

Performance Indicators

Career Ladder

The next steps for the Sales Systems Leadership Job Family has not been defined at this time.

Hiring Process

  • Selected candidates will be invited to schedule a screening call with our Global Recruiters
  • Next, candidates will be invited to a first interview with the Hiring Manager
  • Second round interviews will be the Interview team that consists of 2-4 interviews
  • An optional final interview with a C level Executive may occur

Additional details about our process can be found on our hiring page.

  • Successful candidates will subsequently be made an offer via email

Compensation

Compensation information for this role can be found on our Sales Commissions handbook page. On this page, we have an overview of the standard OTE base and variable split for each Sales job family. Also listed on the page, is our quota ramp information by segment as well as our seasonality assumptions. New salespeople who join after the fiscal year may be eligible for a super commission rate which pays out at a higher rate until the ramped quota is met - watch the video on the page to learn more!
Sales compensation plans are governed by the Sales Compensation Plan terms and conditions. Some differences may apply. For any specific compensation questions, please contact your manager (current manager or hiring manager).

Compensation Calculator

To find out more about the compensation for this role, please apply to a role first. Once selected for a screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

About GitLab

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  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

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