The Technical Account Management (TAM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. TAM handbook.
The Associate TAM reports to the Manager/Senior Manager, TAM
The Associate TAM is a job grade level 5.
The TAM (Intermediate) reports to the Manager/Senior Manager, TAM.
The TAM( Intermediate) is a grade 6.
The Senior TAM reports to the Manager/Senior Manager, TAM.
The Senior TAM is a job grade level 7.
The Staff TAM (Account) is a subject matter expert in customer engagement and success planning. In addition to working with the customers in their book of business, they provide guidance and coaching to other TAMs and develop improvements to our customer engagement model.
The Staff TAM (Account) reports to the Manager/Senior Manager, TAM.
The Staff, TAM (Account) is a grade 9.
The Staff TAM (Product) reports to the Manager/Senior Manager, TAM.
The Staff TAM (Product) is a grade 9.
The Manager, TAM, reports to the Director of Technical Account Managers.
The Manager, TAM is a grade 9.
The Senior Manager, TAM reports to the Director of Technical Account Managers.
The Senior Manager, TAM is a grade 9.
The Director of TAMs reports to the VP of Customer Success.
The Director of TAMs is a job grade level 10.
The Senior Director of TAMs reports to the VP of Customer Success
The Director of TAMs is a job grade level 11.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
The assessment is a written questionnaire, completed and submitted prior to interviews with members of the Technical Account Manager team. The Recruiter working with the candidate will provide the written assessment following a successful recruiter screening interview.
The hiring manager interview is the first of the interviews with the Technical Account Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 30 minute interview.
The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30 minute interview.
The panel interview consists of several members of the Technical Account Manager team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:
Conducted by the Senior Director of TAMs, this is a discussion with the candidate as a final assessment interview to evaluate the candidate's suitability for the role. This is a 30 minute interview.
Additional details about our process can be found on our hiring page.
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