We're looking for an experienced Customer Success and Professional Services leader to lead our Customer Success, Professional Services, and Solutions Architect teams.
The Vice President of Customer Success is an experienced Customer Success and Professional Services leader who leads our Customer Success, Professional Services, and Solutions Architect teams. The are responsible for bringing your strategic vision and innovative approach to lead critical customer-facing teams at GitLab. Reporting to the Chief Revenue Officer, the Vice President of Customer Success plays a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of GitLab’s customers.
The Vice President of Customer Success needs an action mindset, are excited by the idea of quickly scaling globally, and thrives in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success.
The VP of Customer Success is a grade 12.
As with all roles in the Sales Department the VP of Customer Success participates in the Sales KPIs.
The next steps for the VP, Customer Success Job Family would be to move to the Cheif Revenue Officer Job Family.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.