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Senior Solutions/Product Manager, Customer and Partner Education (North America)

Department: Field Operations

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Remote, North America

This position is remote, based in North America.

We have an exciting opportunity for an experienced professional services and training solutions professional to join a fun, high-growth software organization. Reporting to the Director of Sales and Customer Enablement and working closely with the Vice President of Customer Success, you will be responsible for building and managing world-class educational services portfolio for GitLab's customers, partners, and professional services team members and have the opportunity to make a huge impact. 

Requirements

  • Define, scope, and prioritize training and enablement requirements to help GitLab customers, partners, and Professional Services professionals for their respective needs
  • Develop educational services strategy and create educational offerings, including offering, training content, pricing, persona and market segmentation, and sales collateral
  • Develop assessment and certification program, including tiers, targeted personas, learning paths, objectives and supporting content
  • Construct a short, medium, and long-term enablement vision for these audiences that embraces and facilitates a culture of continuous learning 
  • Collaborate with subject matter experts in the field, Product Management & Marketing, and instructional designers to develop and deliver prioritized global learning and development offerings and content (customized regionally as needed)
  • Develop and maintain training partner certification and global ecosystem
  • Collaborate with enablement colleagues to define cross-functional technology platform requirements to support current and future training and enablement delivery efforts 
  • Build business case for additional training and enablement resources as needed
  • Measure and report on the effectiveness of customer & professional services enablement investments and programs
  • Identify and act on opportunities to improve customers’ learning experience and identify innovative techniques for enablement/training delivery
  • Collaborate with enablement colleagues to define cross-functional technology platform requirements to support current and future training and enablement delivery efforts

Responsibilities

  • 7+ years professional services experience and/or developing customer and partner education and certification programs
  • Knowledge and familiarity with the Software Development Life Cycle and DevOps required (open source software knowledge and familiarity considered a plus)
  • Working knowledge of customer training technology and methodologies; demonstrable experience with customer training concepts, practices, and procedures
  • Relevant experience preparing, developing, and executing customer training and enablement strategies, tactics and action plans
  • Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
  • Experience growing within a small start-up; strong ability to interact and influence effectively with senior executives and team members
  • Exceptional written/verbal communication and presentation skills
  • Team player with strong interpersonal skills, skilled at project management and cross-functional collaboration
  • Ability to thrive in a fast-paced, unpredictable environment
  • Share and work in accordance with GitLab's values

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page. Additional details about our process can be found on our hiring page.

Remote-North America
Remote-