Director of Customer Success

As the Director of Customer Success, you report to the VP of Engineering, and you will build the Customer Success team with world-class Solutions Architects. Exceptionally qualified candidates may have the Support Lead report to them. The Customer Success team will help customers succeed with GitLab through their growth initiatives, projects, and strategies. The right candidate will play a critical role in the delivery of a world-class service experience to GitLab's customers and channel partners. If you are truly passionate about customer advocacy and have a proven track record to talk about, then apply for this opportunity to unequivocally help our customers and furthermore, directly impact GitLab’s overall success and growth.

Responsibilities

Requirements for applicant

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

Additional details about our process can be found on our hiring page.