Director of Global Account Management

As the Director of Global Account Management, you will lead our dynamic account management team and help drive various customer growth initiatives, projects and strategies.

The right candidate will play a critical role in the delivery of a world-class service experience to GitLab's customers and channel partners.

The right candidate is responsible for architecting the post-sales customer experience and lifecycle by building a world class account management organization, implementing technology and processes, and partnering with the sales, product, engineering and operations teams to deliver the best possible customer experience.

The right candidate is truly passionate about customer advocacy and has a proven track record to talk about! This is an exciting opportunity to unequivocally influence our customers and furthermore, directly impact GitLab’s overall success and growth.

Responsibilities

Requirements for applicant

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

Additional details about our process can be found on our hiring page.