Services Support (GitLab.com / GitHost)

At GitLab on the Support Team we focus on three offerings:

This is where you come in. We’re building a Services Support team and we want you to focus on making the GitLab.com & GitHost support experience the best it can be. Have ideas about process? Great! Comfortable writing user and internal documentation? Even better! Want to get your ideas into actionable code? Our Product team works with support feedback every day to improve our products so your voice will be heard loud and clear.

The ideal candidate is someone who wants to be on the support side and who wants to learn more about how modern services can be supported via action. We have a “green field” in the sense that we need to identify the right process for these services. If that excites you please reach out! On the other hand, If you know what “ps aux | grep gitlab” means, you’ll probably be a better fit for our Support Engineer role. We are also hiring there too!

We are looking for skilled people around the world. If you would love to work remotely and help GitLab grow, this is the right spot for you.

Responsibilities

Requirements

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

Additional details about our process can be found on our hiring page.