Support Lead

As the Support Lead, you will take overall responsibility for making sure that GitLab's customers receive an excellent support experience. This involves leading from within, jumping in on tickets when needed but spending the majority of your time determining and implementing the best strategies to measure and improve team performance, and interface with Sales, Customer Success, Development, and the rest of the GitLab team.

The majority of our current customer base is in the Americas, and the Support Lead will be expected to respond to (or coordinate the team to respond to) sometimes unpredictable customer requests. For this reason, we are currently seeking candidates who are committed to working business hours aligned with the Americas time zones.

Responsibilities

Requirements

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

NOTE In the compensation calculator below, fill in "Lead" in the Level field for this role.

Compensation

Annual Compensation
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How did we calculate your compensation?

NYC benchmark $75,500
x
(
Rent Index --
+
Hot Market Adjustment --
+
0.25
)
x
Level 1.0
x
Experience 0.8 to 1.2
x
Contract Type --
Find out how our calculator works. You are also eligible for stock options and other benefits.