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- UX Researcher
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 reasons to work for GitLab:
- Work with helpful, kind, motivated, and talented people.
- Work remote so you have no commute and are free to travel and move.
- Have flexible work hours so you are there for other people and free to plan the day how you like.
- Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
- Work on open source software so you can interact with a large community and can show your work.
- Work on a product you use every day: we drink our own wine.
- Work on a product used by lots of people that care about what you do.
- As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
- Focussed on results, not on long hours, so that you can have a life and don't burn out.
- Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.
See our culture page for more!
The User Experience Researcher reports to the UX Lead.
- Develop and execute research plans and objectives based on an understanding of company’s strategic goals.
- Employ qualitative methods to understand user needs, motivations, and behaviors. This may include but not be limited to field studies, usability studies, diary studies, user interviews, and surveys.
- Help the company and the rest of the community build empathy for users by synthesizing and communicating user insights.
- Collaborate with our UX designers, front/backend engineers, product managers and the rest of the community to determine what features should be built, how they should behave, and what the priorities should be. This is mainly done on our public issue tracker.
- Use quantitative data to complement qualitative data about users to inform company and product decisions.
- Build and maintain a participant database for user research recruiting.
- Recruit and screen participants for user research that are willing to work in the open.
- Write blog articles and respond to comments about GitLab's usability.
Requirements for Applicants
- A minimum of 2+ years experience as a user researcher
- Degree in cognitive psychology, human factors, human-computer interaction, or related field.
- Collaborative team spirit with great communication skills
- You share our values, and work in accordance with those values.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto. Apply