User means each individual end-user (person or machine) of Customer and/or its Affiliates (including, without limitation, employees, agents, and consultants thereof) with access to the Licensed Materials hereunder.
The True-Up model seems complicated, can you illustrate?
If you have 100 active users today, you should purchase a 100 user subscription. Suppose that when you renew next year you have 300 active users (200 extra users). When you renew you pay for a 300 user subscription and you also pay the full annual fee for the 200 users that you added during the year.
What are pipeline minutes?
Pipeline minutes are the execution time for your pipelines on our shared runners. Execution on your own runners will not increase your pipeline minutes count and is unlimited.
Yes. You have a few options. You can add users to your subscription any time during the subscription period. You can log in to your account via the GitLab Customers Portal and add more seats or by either contacting email@example.com for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end of the subscription period. You may also pay for the additional licenses per our true-up model.
What happens when my subscription is about to expire or has expired?
You will receive a new license that you will need to upload to your GitLab instance. This can be done by following these instructions.
What happens if I decide not to renew my subscription?
14 days after the end of your subscription, your key will no longer work and GitLab Enterprise Edition will not be functional anymore. You will be able to downgrade to GitLab Community Edition, which is free to use.
What Is Included
Are GitLab Pages included in the free plan?
Absolutely, GitLab Pages will remain free for everyone.
How does GitLab determine what future features fall into given tiers?
No, all users in the group need to be on the same plan.
How does the license key work?
The license key is a static file which, upon uploading, allows GitLab Enterprise Edition to run. During license upload we check that the active users on your GitLab Enterprise Edition instance doesn’t exceed the new number of users. During the licensed period you may add as many users as you want. The license key will expire after one year for GitLab subscribers.
Can I import my projects from another provider?
Yes. You can import your projects from most of the existing providers, including GitHub and Bitbucket. See our documentation for all your import options.
Where is SaaS hosted?
Currently we are hosted on the Google Cloud Platform in the USA