- You are here:
- Issue Triage Specialist
An Issue Triage Specialist is a Developer who focuses on interfacing with the community by triaging issues, monitoring discussions, identifying patterns or common issues reported by community. The Issue Triage specialist also fix community-reported bugs, and develop tools to consolidate and reduce duplicate issues.
Issue Triage Specialists report to the Engineering Manager, Quality.
- Triage issues on our projects located in the gitlab-org group on GitLab.com and in the GitLab.com Support Tracker following the Issue Triage Policies
- Monitor discussions in those issues, responds in a timely fashion where appropriate (or ensures relevant responders are “nudged” to respond)
- Ping team leads or VP of Engineering via chat when outstanding critical customer issues are not addressed in a timely fashion
- Identify patterns or common issues reported by the community
- Develop tools to consolidate and reduce duplicate issues
- Fixes community-reported bugs when possible (approximately 20% of the time)
Accepting Merge Requests issues for potential developer candidates in agreement with the Platform and/or Discussion leads
- Improve the Issue Triage Policies as needed
- Communicate important community concerns to the appropriate team
- Documents answers and improves existing documentation
- Write blog posts relevant to the community
- Establish and report metrics on a regular basis, including recommendations and insights
Requirements for Applicants
- Good knowledge of Unix and Unix-based Operating Systems
- Vast experience with Ruby on Rails applications and Git
- Affinity for providing Community Support
- Excellent spoken and written English
- A willingness to carry out all work out in the open
- You share our values, and work in accordance with those values
- A technical interview is part of the hiring process for this position
Please see the Issue Triage Specialist resources pages for further information about the role.
Unfortunately GitLab is not hiring at your selected country at this time. Please read our hiring handbook
for more details.
Please note that if we are actively hiring for a position, you will see it listed on our jobs page, where all of our current openings are advertised. To apply, please click on the name of the role you are interested in, which will take you to our applicant tracking system (ATS), Lever.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 reasons to work for GitLab:
- Work with helpful, kind, motivated, and talented people.
- Work remote so you have no commute and are free to travel and move.
- Have flexible work hours so you are there for other people and free to plan the day how you like.
- Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
- Work on open source software so you can interact with a large community and can show your work.
- Work on a product you use every day: we drink our own wine.
- Work on a product used by lots of people that care about what you do.
- As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
- Focused on results, not on long hours, so that you can have a life and don't burn out.
- Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.