GitLab.com has a full team of Site Reliability Engineers and Production Engineers monitoring its status 24/7. This means that often, by the time you notice something is amiss, there's someone already looking into it.
We recommend that all GitLab.com customers follow
@gitlabstatus on Twitter and use our status page at https://status.gitlab.com to keep informed of any incidents.
Note: If you obtained a Gold subscription as part of GitLab's Open Source or Education programs, support is not included unless purchased separately. Please see the GitLab OSS License/Subscription Details for additional details
|Out of Scope||Example||What's in-scope then?|
|3rd party applications and integrations||I can't get Jenkins to run builds kicked off by GitLab. Please help me figure out what is going on with my Jenkins server||GitLab Support can help ensure that Gitlab is providing properly formatted data to 3rd party applications and integrations in the bare-minimum configuration.|
|Troubleshooting non-GitLab components||How do I merge a branch?||.com Support will happily answer any questions and help troubleshoot any of the components of GitLab|
|Consulting on language or environment-specific configuration||I want to set up a YAML linter CI task for my project. How do I do that?||The Support Team will help you find the GitLab documentation for the related feature and can point out common pitfalls when using it.|
Please also review the items outlined in the Outside of the Scope of Support for all tiers section.