The following page may contain information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features or functionality remain at the sole discretion of GitLab Inc.
https://about.gitlab.com/blog/2021/01/26/new-gitlab-product-subscription-model/
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Customers frequently contact support and sales to request a cancellation of their subscription despite the subscription already being set to cancel at the end of the term. This quick change applies a visual Cancels in [x] days/weeks/months
label on the subscription record to draw user attention to this detail.
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As per the Sales/Finance policy of updating customer subscriptions to cancelled and closing the respective Renewal opportunity 30 days after subscription term end date, we should allow the customer to renew their expired subscription within customers.gitlab.com with a 30 day grace period as well.
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Now capturing number of employees for new subscription and passing to SFDC in order to enable individual SMB sales quotas via segmentation and location data.
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This work will prevent the current manual processing on the part of the finance team which is estimated to save over 100 hours of administrative processing monthly.
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With the recent addition of Users pending approval, we have enabled admins to track who approves members via Audit Events.
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An awesome Support Team Contribution which now displays the subscription name and end date in the GitLab Groups page of CustomersDot admin.
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Finance
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In self-managed instances, we've changed labels to Billable Users
where we are explicitly referring to users which are counted as taking up a license seat. This is to reduce confusion around inconsistency in using Active users
within the admin pages.
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As the self-managed instances approaches the subscribed user limit, we are now sending an email to all admins of the instance to prevent undesired surprise user overages.
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The Access team recently released a new Project Access Token feature which creates a GitLab-generated Bot users. This bot was taking up a license seat in the instance. We have now fixed this and moving forward, Project Bot will no longer take up a license seat. Unfortunately the Max User Count will not update for anyone who was affected by this.
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We've updated the requirement from 180 days to 90 days which allows admin to deactivate users more timely.
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Renewals processed in customers.gitlab.com are now booking at list price. Prior to this change, the deals were closing at the discounted subscription amount if one was ever provided in the past.
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