The following page may contain information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features or functionality remain at the sole discretion of GitLab Inc.
This page will outline top provisioning bugs and when they were resolved or are expected to be fixed. You can also refer to our group::provision bug board for a quick view of planned bug work by milestone.
For more information about group::provision and our long-term team direction, please refer to our team direction page.
The provisioning process touches every customer who purchases or trials a GitLab subscription. This process has become complex over time as GitLab has scaled. Unfortunately, this has resulted in a significant number of process bugs. Our team has published this page as a resource for both customers and internal stakeholders interested in the status of these bugs.
| SM or SaaS? | Category | Description of Bug | Related Issue Link(s) | Version Resolved |
|---|---|---|---|---|
| SaaS | Subscription Cancellations | Scheduled subscription cancellation downgrades namespace directly. | 6153 | 16.2 |
| SaaS | Deprovisioning | SaaS subscriptions can be deprovisioned if within grace period with add-on refunded. | 4777 | 16.0 |
| Self Managed | Cloud Licensing | Multi year cloud license was generated with conflicting trueup_from/to and previous_user_count values. | 5520 | 16.0 |
| Self Managed | Cloud Licensing | Self Managed instance generating new cloud license each sync. | 5041 | 15.10 |
| Self Managed | Cloud Licensing | Self Managed instance activations created even when the activation fails. | 5232 | 15.10 |
| Self Managed | Legacy Licenses | Licenses generated during years 2 or 3 of a MY legacy subscription have expired dates. | 3421 | 15.10 |
| Self Managed | Cloud Licensing | Cloud License activation failure when future dated renewal and past subscription trueups. | 4874 | 15.10 |
| Both | True-Ups | True-up validation fails when no previous_users_count is present. | 361345 | 15.9 |
| Self Managed | Cloud Licensing | CustomersDot Admin Cloud Activations tab lists multiple activation codes when zuora_id is blank. | 4580 | 15.9 |
| SaaS | Add-Ons Provisioning | Gitlab group storage quota is overwritten by the last syncd Zuora subscription's storage. | 4687 | 15.8 |
| SaaS | SaaS Provisioning | SaaS subscriptions with multiple product line items do not provision seats correctly. | 3956 | 15.8 |
| Self Managed | Cloud Licensing | License sync does now work with IPv4. | 354839 | 15.7 |
| Self Managed | Cloud Licensing | Multi-year subscription licenses have incorrect term dates (already expired license, 1-year only term). | 4815, 3421, 4816 | 15.7 |
| Self Managed | Offline Cloud Licensing | Some mime types are not supported when a customer emails their offline usage file. | 4812 | 15.6 |
| Self Managed | Cloud Licensing | Cloud license valid from dates show prior year's term after applying new subscription. | 3651 | 15.5 |
| Both | Banners | Subscription expiration alert is still shown after customer activates renewal subscription. | 372119, 4507 | 15.5 |
| Self Managed | License Creation | Using Optional "Customer" field causes licenses to generate using customer portal data instead of details entered. | 3566 | 15.5 |
| Both | License Display | License overview shows 'Expired: Never' for expired licenses. | 372230 | 15.5 |
| Self Managed | Cloud Licensing | Activation error messages do not indicate the problem accurately. | 355794 | 15.4 |
| Self Managed | Cloud Licensing | Some customers are not receiving activation codes in welcome mailer. | 4741, 4599 | 15.4 |
| Both | User Count | Previous user count is incorrect when changing products and seat count during renewal. | 3346 | 15.3 |
| Both | Provisioning | After applying a license, a restart is required | 377489,388063 | 15.4.3 |
| SM or SaaS? | Category | Description of Bug | Related Issue Link(s) | Priority | Expected Release |
|---|---|---|---|---|---|
| SaaS | Add-on Provisioning | Purchased CI Minutes are not synced to instance. | 6340 | severity::2 |
16.2 |
| SaaS | Contract Resets | Add buffer to SaaS subscription cancellations in CustomersDot. | 5733) | severity::3 |
16.3 |
| SaaS | Deprovisioning | Paid features are not deprovisioned upon transfer to subgroup. | 351780 | severity::4 |
16.3 |
| Self Managed | Cloud Licensing | Cloud License issued as premium one day, Starter the next. | 5105 | severity::4 |
16.5 |