Team Member Enablement

Maintained by:

Peter Kaldis

@pkaldis

How to reach out to us?

Open an issue #it-help in slack What timezone are we located in?

Frequently visited pages

Access Requests

For information about the access request policies and security guidelines, please refer to the Security Team's access request handbook page section.
For links to role based access request templates, system access templates, and other general instructions and FAQs, please refer to the Access Requests page.

Baseline & Role-Based Entitlements

For information about baseline entitlements and role-based access, please refer to the baseline entitlements handbook page.
For information on how to create a Role-Based Entitlement, please refer to the instructions on how to create role-based entitlements.

Automated Group Membership Reports for Managers

If you would like to check whether or not a team-member is a member of a Slack or a Google Workspace group, you can view the following automated group membership reports:

Okta

To read more about Okta, please visit the Okta page of the handbook.

Jamf (Endpoint Management)

To read more about our Jamf deployment please visit the Endpoint Management page of the handbook

GitLab Onboarding and machine management

Please visit the GitLab Onboarding and machine management handbook page

Self-help and troubleshooting

Experiencing some issues with your machine, access to systems, 2FA or other IT related issues? Please visit our self-help and troubleshooting handbook page

Mission Statement

IT Help

IT Help will triage all IT related questions as they arise.
Build a knowledge base of IT practices and pragmatic problem solving in the handbook.
Account management for password resets and lockout.
On call support for immediate software and hardware issues during local business hours.
Diagnose computer errors and provide technical support.
Troubleshoot software and hardware.
Support Weekly IT Onboarding Sessions for new Team Members.
Train end-users how to setup and use new technologies. Provide technical support over the phone or Web.
Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose, and resolve complex issues.

IT Ops

IT Ops will work with Security, the People Group, and Business Technology to develop automated on-boarding and off-boarding processes.
We will develop secure integrations between Enterprise Business Systems and with our Data Warehouse.
We will develop tooling and process to facilitate end-user asset management, provisioning and tracking.
We will work to build API Integrations from the HRIS to third party systems and GitLab.com.
We triage IT related questions as they arise.
We build and maintain cross-functional relationships with internal teams to champion initiatives.
We will spearhead on-boarding and off-boarding automation efforts with a variety of custom API integrations, including GitLab.com and third-party resources, not limited to our tech-stack, with scalability in mind.

GitLab IT Team

Manager of IT - Peter Kaldis, pkaldis@gitlab.com, @pkaldis
Lead, IT Analyst Americas - Marc Di Sabatino, mdisabatino@gitlab.com, @marc_disabatino
System Administrator - Mohammed Al Kobaisy, malkobaisy@gitlab.com, @malkobaisy
IT Analyst EMEA - Paulius Laurinavicius, plaurinavicius@gitlab.com, @plaurinavicius
IT Analyst APAC - Steve Ladgrove, sladgrove@gitlab.com, @sladgrove