View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview CSMs aligned with AMER customers can use this handbook page to help define their processes and approaches that are unique to their segment. CSMs may have both Enterprise and Commercial accounts as defined by Sales segments.
Customer Lifecycle Journey:
Source
CSM Activities Align & Onboard Transitioning an account to a CSM during the pre-sales cycle helps the CSM set expectations early in the relationship and ensures a seamless experience as the prospect becomes a customer and enters onboarding.
View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview CSMs aligned with customers in APJ can use this handbook page to help define their processes and approaches that are unique to their segment.
View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview
At GitLab, we take customer success seriously, and our Customer Success Engineer (CSE) team plays a pivotal role in ensuring our global customer base receives unparalleled support and assistance throughout their journey with us. As a team, we oversee four key processes (listed below) that are designed to empower our customers, enable our sales counterparts, and drive overall customer satisfaction.
View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview CSMs aligned with customers in EMEA can use this handbook page to help define their processes and approaches that are unique to their segment.