View the CSM Handbook homepage for additional CSM-related handbook pages.
For an overview of CSM segments by ARR, please see this wiki page(Internal GitLab only)
There are various services a Customer Success Manager will provide to ensure that customers get the best value possible out of their relationship with GitLab and their utilization of GitLab's products and services. These services typically include the following. Please note this list is not definitive, and more services may be provided than listed or some may not be offered, depending on the size and details of the account.