This page details processes and general guidelines specific to the Executive Business Administrators (EBA's) at GitLab. The page is intended to be helpful, feel free to deviate from it and update this page if you think it makes sense.
Please feel free to ping/hang out with us in slack at #eba-team. If you need to quickly communicate with the entire team please @ mention exec-admins in slack.
If you would like to schedule a meeting with a Leader at GitLab, please slack the appropriate EBA in #eba-team with the following information (or DM if confidential):
Please follow the instructions above for scheduling a call with your customer, prospect or partner and an E-Group member at GitLab. Instead of using the Agenda Document template, meetings with customers, partners and prospects require the following documents in order to schedule:
When sending a calendar invite for an in-person meeting at Mission Control, please make sure to include the following items in the calendar invite:
Please remember to reach out to the EBA of the executive you need to schedule for with an agenda, any time preferences, and length of the meeting.
EBAs research the best option for a flight and book it according to their executive's schedule. If the Executive requires approving the flights beforehand, please follow that process before booking. Make sure to add a calendar item for 2 hours before take off for check in and add a separate one for travel time before that in the exec's calendar. If a flight was changed or not taken due to delays or other circumstances, make sure to check with the airline for the current flight status.
To view members of Google Groups, reference the Google Workspace group member repo. A sync is run on the repository every hour, as noted in the README.md file.
The mail is forwarded weekly to the CFO's Sr. EBA and will be distributed accordingly.
There should be one invite for all attendees that includes the following:
The public process does two things: allows others to benefit from the conversation and it acts as a filter since there is only a limited amount of time so we should prioritize conversations that a wider audience can benefit from.
On a quarterly basis, any Executive at GitLab that has dedicated administrative support via an Executive Business Administrator will receive a survey with a series of questions and a rating scale of 1-5 (5 being excellent) to determine the performance of the EBA team.