1. You are here:
2. Handbook
3. Marketing
4. Community Relations
5. Community Relations Workflows and Tools
6. Swag: Process & FAQ

On this page

• Swag
  • Assets
  • Swag Redemption Portal
  • Inventory Portal
  • Sending Swag codes
  • Swag Nomination
  • Tiers & Categories
    • Tiers
    • Categories
  • Swag Order Process overview
  • External access to swag stores
  • Additional resources
  • FAQ
    • Is there any reason why Boundless would need to follow up if someone uses their coupon?
    • Is there a documented process how to request new codes?
    • I don't understand why we should plan ahead.
    • Can I have my own portal for my own program?
    • Can we send to an individual with an appreciation note?

Swag

Assets

• Google Sheet "Community Relations Swag Coupon Codes & Delivery Tracking".
  • A shortcut to the file is present in the shared Google Drive "Contributor Success".
• Swag Redemption portal
  • https://gitlabcommunity.orderpromos.com
• Inventory Portal
  • https://gitlabstore.mybrightsites.com

Swag Redemption Portal

This portal shows the items you can claim, given the right coupon code. This is the link sent out to Wider Community Members.

Inventory Portal

This portal shows everything we've ordered and that is in stock & ready to ship. Access can be requested through an access request. Mention "MyBrightSites" as the tech stack, and ping a manager from the Community Relations department.

As of 2023-03-20, this tool is not present yet in the tech_stack.yml file yet. This is a known issue that will soon be resolved. Only Boundless (the external vendor) has the capabilities to provision accounts today.

A list of the items in our inventory with the amount of items left to be claimed is accessible in the Google Sheet.

Sending Swag codes

Note: You can also watch a recorded screencast:

Screencast

1. Go to the Google Sheet "Community Relations Swag Coupon Codes & Delivery Tracking".
2. Go to the tab "One-time Coupon codes"
3. Add the Email recipient to a code of the corresponding price Tier.
   • See Finding Community Member Contact information how to obtain this information.
4. Select a Prize level.
   • First MR Merged
   • Grand Prize (Event result link required)
   • Second Prize (Event result link required)
   • Participation Prize (Event result link required)
   • MVP
   • Notable Contributor
   • Undefined
5. Select GitLab at the top of the menu bar
6. Click Send Email
7. Enter the row you would want the system to process and verify & confirm the email to be sent out.
8. The system automatically changes the Email sent? column to Yes, but it is always good to verify.
9. The contributor will have received an email, you can verify the sent email from your own outbox.

Swag Nomination

If you think that a community member, contributor, or GitLab team member deserves a prize, nominate them for some swag! This also applies if you've reached an important milestone with your contributor (e.g First MR merged).

Tiers & Categories

Tiers

Currently we work with 3 value tiers. A coupon tier describes the roughly montary value you are able to claim in the gift shop.

• Tier 1 Code
  • You can claim 3 items.
  • You have access to category 1 & 2
  • Expense range is on average $25
• Tier 2 Code
  • You can claim 4 items.
  • You have access to category 1,2 & 3
  • Expense range is on average $50
• Tier 3 Code
  • You can claim 6 items.
  • You have access to category 1,2 & 4
  • Expense range is on average $100

Categories

• Category 1
  • You can claim 3 items
  • Examples include Keychain, a set of pens, a journal or sticker tattoos.
  • The maximum monetary value of an item is between $2-$10
• Category 2
  • You can claim 1 item
  • Examples include a GitLab T-Shirt
  • The maximum monetary value of an item is between $10-$15
• Category 3
  • You can claim 1 item
  • Examples include a GitLab Hoodie
  • The maximum monetary value of an item is between $15-$35
• Category 4
  • You can claim 1 item
  • Examples include a GitLab Hoodie or a Backpack
  • The maximum monetary value of an item is between $30-$65

For details on what is available in each category, please see the Inventory tab in the Google Sheet "Community Relations Swag Coupon Codes & Delivery Tracking".

Swag Order Process overview

1. GitLab will requests new swag orders through emailing ssporer@boundlessnetwork.com
   • Quantity of items
   • Date by which the inventory needs to be fulfilled
   • Which category this item belongs to
2. Boundless recommends planning swag requests 2.5 weeks in advance to order, especially for international shipping because there can be issues with customs.
3. Provide the basic order requirements, optionally with the requirement of a custom notecard or a dedicated redemption page.
4. Boundless places the order so that it's in the inventory.
5. GitLab decide in which category the items belong
6. Boundless adds the items to the store front.

External access to swag stores

There is a possibility to create access for, say, Meetup organizers, to self-service their required swag within our budget. Please file an access request and assign this to your manager.

Additional resources

• Merchandise handling
• Field Marketing
• Email templates for sending swag links
• Finding Community Member Contact information

FAQ

Is there any reason why Boundless would need to follow up if someone uses their coupon?

We will need a way to verify that swag has been expensed, to verify that our swag budget is not exceeded, or calculate how much budget is left i.e. for quarterly reports. Once individuals have ordered swag, Boundless updates the spreadsheet to let us know if the coupon was redeemed. We need to make sure it gets delivered. They were some issues with deliveries recently - getting stuck at customs, etc. Sometimes it costs more than planned so they have to follow up and let us know if there's additional invoicing.

Is there a documented process how to request new codes?

Create an issue within the Community Relations - Community Building project and assign to @sugaroverflow (Fatima), and ping @gitlab-org/community-relations/contributor-success

I don't understand why we should plan ahead.

This is a strong request from Boundless. They need to move orders into the inventory so they need us to plan ahead and request number of items, which items, and by which date. After that, we can let contributors decide what to get.

If you'd like to make it easier, you could plan ahead for a lot of items, pay for the invoice and ask for the items to be added to an existing or new category

Can I have my own portal for my own program?

No, we simplified the historical situation on purpose as it was difficult to understand what we had in stock, difficult to send out items and a lot of busy work. The reason it is a single front, with Tiers & Categories allows us to scale and minimize human operations.

Can we send to an individual with an appreciation note?

Yes. You can request to add custom notecards to kits.

• Boundless needs the verbiage to print on the card
• Generally 3 x 5” with a GitLab logo on top