This handbook page is meant to support both learners and administrators in Level Up. Thought Industries is the provider of the Level Up platform and is mentioned often in this documentation.
At GitLab, everyone can contribute. Read below about how to contribute to Level Up.
Contributing to Level Up democratizes learning and enables our team members, customers, and community members to contribute to the growth of learning opportunities at GitLab. Some benefits for contributors include:
Stay Tuned: Future iterations of contributions to Level Up will include elevated permissions for Learning evangelists to add new material directly to Level Up!
To contribute to Level Up, there are two things to do.
First, please open an issue in the lxp-contributions project using the lxp_contribution issue template.
Then, please complete the Level Up Learning Evangelist training. This training course uses instructional videos to teach learners the basics of content creation in Level Up, and includes some best practice to think about when designing learning content and gathering materials. Once you have completed the training, the Learning and Development team will uplift your permissions in Level Up to give you access to course authoring tools.
You can also use the Learning Evangelist handbook page to review any of the content in the course, directly from the handbook.
For questions not answered below, reach out in the #learninganddevelopment Slack channel or open an issue. I'm a GitLab team member and I have a question or problem related to Level Up. - Please reach out to the #learninganddevelopment Slack channel for support.
I have a question about how to use the Level Up platform.
- When you're logged into Level Up, click the drop down menu next to your profile photo and select Support. Here, you'll see both general and Gitlab-specific help resources related to using Level Up. See screenshots below.
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Need Help button on the left side bar when logged into Thought Industries and scroll down to Learn More in the AcademyHelp Center to report technical problems with platform directly to Thought Industries.The admin home page is a place for platform administrators to access:
Suggestions tab to submit platform feature enhancementsControl Panel that lists all features enabled in the Level Up instancesettings -> content -> content types. Here you can create new content types, like a module or course video that isn't already included in the standard Thought Industries content types. You cannot edit a content type once it's been used.free, featured, popular or new. Create a new ribbon by navigating to settings -> content -> organization and dispaly.settings -> content -> toggle on add to queue to allow user to save content for later.settings -> certificationLevel Up is provisioned so users can share certificates on LinkedIn.jpg or .jpeg blank certificate must be uploaded when authoring a coursesettings -> gamification to edit.high achiever badge after earning 50,000 points.Level Up uses a handbook first approach for all learning content, using the handbook as our single source of truth for learning content. This approach ensures:
It's important to add captions to videos whenever possible. The steps below outline different ways this can be done based on your video format.
The Custom Content Field requirements for internal courses can be found here for GitLab team members. To add a new field, navigate to Settings -> Content -> Organization and Display.
Add custom content fields directly to each course in the Design tab.
Please review the application rules and best practices below:
Application Rules:
Audience custom content field + appropriate sub fieldTopic custom field + appropriate sub fieldRole customfield + appropriate sub fieldBest Practices:
Communication, Communications, CommunicatingContent page check all relevant changes have been published.Design page then Edit Catalog Settings. Add the Internal tag and click SaveRelease pagehttps://levelup.gitlab.com/access/saml/login/internal-team-members?returnTo= immediately before a course link to direct users to the course page after signing in via SSO.Before publishing a course to be visible for external users, check the content thoroughly to ensure it fits within GitLab's SAFE framework. The steps needed to publish a course externally are:
Content page check all relevant changes have been published.Design page then Edit Catalog Settings. Add the Public tag and click SaveRelease page. Click the Release button in the top right corner.https://levelup.gitlab.com/access/openid/login/?returnTo=immediately before a course link to direct users to the course page after signing in via SSO.Some users may need to have elevated permissions in the platform to perform specific functions like reporting or creating content. Here's some information about how to assign new roles, and create dual roles for users.
Users, then Learners. Search for the relevant user.Role section, click the Select a New Role dropdown, and select Reporting Access.Save at the bottom of the profile page.Managers and search for the user again.Access tab.Select a Group dropdown, choose Main and click Save.Remember to set the user up with a dual role so they can continue use the system as a Learner, see detail below.
Users can either be Managers in the platform or Learners. Managers have access to the backend admin options, Learners to the frontend learning experience. Therefore, if you are elevating a users permissions so they have access to admin options, it's important you remember to assign them a Dual Role. This grants access to both the admin and learner sides of the platform.
To create a dual role, you first need to navigate to the user profile in the admin panel.
Users then Managers.Details tab, scroll down to the Role section.Create Learner Profile. This creates the Learner profile, meaning the user can now access the platform both for their admin needs, and as a learner.Save.Several different content types are available to use as templates in Level Up choosing the right content type is important for formatting your content, but also for reporting. Choosing the right content type for building out your learning material is important both for providing the right template & format for your content, but also for reporting and for letting learners know what type of content they can expect when choosing a learning item, e.g. a LinkedIn Learning Course, a Video, or a SCORM course.
Existing content types in the platform are as follows:
To create a new content type:
Settings, then Content, then Content Types.Add Content Type.Save.Access and in the Search for Content to Add box, search for the content you want to add completion for.Has access to the following content.Completed from the dropdown and click SaveActivity tab in the user profile after following the above steps, find the relevant Certificate then click Issue Certificate. This will trigger an email being sent to the user to notify them of the certificate being awarded.Here is an example of a pivot chart that breaks down completions by division. Make a copy of this template and follow the steps below to build your own.
User Workday Data[Course Name]User Workday Data shee and the [Course Name] sheet:
[Course Name] sheet that is titled Completed and has a 1 value for each user who has completed the course.User Workday Data tab called Completions.=IF(ISNUMBER(MATCH(X10,Course Name!A:A,0)),1,0) to the column, where X is the column letter for Completed from the [Course Name] sheet, and Course Name is the exact title of the [Course Name] tab.User Workday Data sheet.User Workday Data sheet called Division Total and populate every row with a 1 value.Completions by X depending on how you plan to sort the data.Insert then select Pivot Table and add it to the existing sheetDivision as your Rows valueCompletions and Division Total