Support Readiness Handbook
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Handbook
Support Team Handbook
Support Readiness Handbook
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@gitlab-com/support
@gitlab-com/support
Purpose
The purpose of Support Readiness is to:
foster and support an environment where individuals and the larger support team are continuously improving.
ensure the team has ready access to information about activities that will affect the customer experience.
create operational efficiency and reduce error rates by building tooling that mechanizes or automates engineer workflows.
evaluate and measure our customer service quality and develop plans to execute globally consistend service delivery.
Support Readiness Links
Readiness Subgroup
Support Operations
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