For many of our automations, we use tokens owned by the gl-support-bot user.
| Item using it | Token Name |
|---|---|
| 1-1 Issue Generator | Support Ops - 1-1-issue-generator |
| ADWR | Support Ops - ADWR |
| Agents (Global) | Support Ops - Agents (Global) |
| Agents (US Federal) | Support Ops - Agents (US Federal) |
| Customer Feedback | Support Ops - Customer Feedback |
| DEWR | Support Ops - DEWR |
| Fieldnotes App | Support Ops - Field notes app |
| Internal Requests | Support Ops - Internal Requests |
| Mechanizer | Support Ops - Mechanizer |
| Mechanizer Reports | Support Ops - Mechanizer Reports |
| SGG Slackbot | SGG Slackbot |
| Support Pairing | Support Ops - Support Pairing |
| support-team-meta | Support Ops - support-team-meta |
| Ticket Round Robin (Global) | Support Ops - Ticket round robin (Global) |
| Ticket Round Robin (US Federal) | Support Ops - Ticket round robin (US Federal) |
| Zendesk Global webhook 01FQKTQHNEN1FA09JT54CZMKJQ | Support Ops - ZD Global webhook 01FQKTQHNEN1FA09JT54CZMKJQ |
| Zendesk Global webhook 01FQKTSD2Y3JTH0BMF09QNBN0H | Support Ops - ZD Global webhook 01FQKTSD2Y3JTH0BMF09QNBN0H |
| Zendesk Global webhook 01G4N1H580V8BK1G1FP6HE2MAR | Support Ops - ZD Global webhook 01G4N1H580V8BK1G1FP6HE2MAR |
| Zendesk US Federal webhook 01FPDK25154KSCJNHVD2DY49SM | Support Ops - ZD US Federal webhook 01FPDK25154KSCJNHVD2DY49SM |
| Zendesk US Federal webhook 01FT8S9Y6G4BPBV6EA1SVCSWJF | Support Ops - ZD US Federal webhook 01FT8S9Y6G4BPBV6EA1SVCSWJF |
| Zap 119607390 | Support Ops - Zap 119607390 |
| Zap 119775033 | Support Ops - Zap 119775033 |
| Zap 123381580 | Support Ops - Zap 123381580 |
| Zap 127101263 | Support Ops - Zap 127101263 |
| Zap 140595556 | Support Ops - Zap 140595556 |
| Zap 140604030 | Support Ops - Zap 140604030 |
| Zap 155828670 | Support Ops - Ticket Escalations |
| Zap 141986381 | Support Ops - Auto-work account blocked tickets (Global) |
To request the token, file an acccess request.
For the issue, the Service Name is gl-support-bot
Please assign the issue to Jason Colyer and Lyle Kozloff at this time.