System Criticality

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5. Support Operations Documentation
6. System Criticality

On this page

• Requirements
• Critical System Tier
• Data scope
• System Criticality Table
  • Notes about the table

Overview

This page defines and categorizes the Support systems criticalities.

Requirements

• Any system using a data scope must be maintained by the Support Operations team.
• Any system using a data scope must be maintained by either the Support Operations team or the Support team.

Critical System Tier

We derive our Critical System Tiers (CST) from that of security and engineering, which can be found here.

Data scope

• Contains/handles SAFE data
• Contain/handles non-public non-SAFE data
• Contains/handles public non-SAFE data

System Criticality Table

Notes about the table

• All Zendesk apps are included with the Zendesk item above
• Anything with a label means it is not maintained by anyone.