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Sandbox

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  3. Support Team Handbook
  4. Support Operations Team
  5. Support Operations Documentation
  6. Sandbox

Overview

GitLab's subscription to Zendesk includes a Sandbox environment, which is intended to be used as a testing ground (staging/dev area) for all major changes to the support portal prior to deploying those changes to the production instance of Zendesk.

Gaining Access

With the Sandbox instance, we only have 50% of the seats our production Zendesk instance has available. As such, not every person has a Sandbox account. To request one, please utilize an access request issue to have one provisioned. Please make sure to include:

The provisioner for these requests will be the Support Operations Manager (@jcolyer).

Test Users and Organizations

To help both facilitate easy testing and keep the sandbox in a clean state, Support Operations has created some test organizations and users you can use. Whenever possible, please utilize these organizations and users to test "end user" experiences. Note: These users, roles and organizations currently only exist for the Global Support Portal Sandbox.

User Name User Email Organization Tags
Bronze Test 1 bronzetest1@example.com Bronze Test Organization bronze
Bronze Test 2 bronzetest2@example.com Bronze Test Organization bronze
Bronze Test 3 bronzetest3@example.com Bronze Test Organization bronze
Community Test 1 communitytest1@example.com Community Test Organization community
Community Test 2 communitytest2@example.com Community Test Organization community
Community Test 3 communitytest3@example.com Community Test Organization community
Gold Test 1 goldtest1@example.com Gold Test Organization gold
Gold Test 2 goldtest2@example.com Gold Test Organization gold
Gold Test 3 goldtest3@example.com Gold Test Organization gold
Premium Test 1 premiumtest1@example.com Premium Test Organization premium
Premium Test 2 premiumtest2@example.com Premium Test Organization premium
Premium Test 3 premiumtest3@example.com Premium Test Organization premium
Priority Prospect Test 1 priorityprospecttest1@example.com Priority Prospect Test Organization priority_prospect
Priority Prospect Test 2 priorityprospecttest2@example.com Priority Prospect Test Organization priority_prospect
Priority Prospect Test 3 priorityprospecttest3@example.com Priority Prospect Test Organization priority_prospect
SaaS Prospect Test 1 saasprospecttest1@example.com SaaS Prospect Test Organization prospect prospect_saas
SaaS Prospect Test 2 saasprospecttest2@example.com SaaS Prospect Test Organization prospect prospect_saas
SaaS Prospect Test 3 saasprospecttest3@example.com SaaS Prospect Test Organization prospect prospect_saas
Silver Test 1 silvertest1@example.com Silver Test Organization silver
Silver Test 2 silvertest2@example.com Silver Test Organization silver
Silver Test 3 silvertest3@example.com Silver Test Organization silver
SM Prospect Test 1 smprospecttest1@example.com SM Prospect Test Organization prospect prospect_sm
SM Prospect Test 2 smprospecttest2@example.com SM Prospect Test Organization prospect prospect_sm
SM Prospect Test 3 smprospecttest3@example.com SM Prospect Test Organization prospect prospect_sm
Starter Test 1 startertest1@example.com Starter Test Organization starter
Starter Test 2 startertest2@example.com Starter Test Organization starter
Starter Test 3 startertest3@example.com Starter Test Organization starter
Ultimate Test 1 ultimatetest1@example.com Ultimate Test Organization ultimate
Ultimate Test 2 ultimatetest2@example.com Ultimate Test Organization ultimate
Ultimate Test 3 ultimatetest3@example.com Ultimate Test Organization ultimate

If you find you need other test organizations/users, please create an issue via the Support Operations issue tracker.

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