GitLab's subscription to Zendesk includes a Sandbox environment, which is intended to be used as a testing ground (staging/dev area) for all major changes to the support portal prior to deploying those changes to the production instance of Zendesk.
With the Sandbox instance, we only have 50% of the seats our production Zendesk instance has available. As such, not every person has a Sandbox account. To request one, please utilize an access request issue to have one provisioned. Please make sure to include:
The provisioner for these requests will be the Support Operations Manager (@jcolyer).
To help both facilitate easy testing and keep the sandbox in a clean state, Support Operations has created some test organizations and users you can use. Whenever possible, please utilize these organizations and users to test "end user" experiences. Note: These users, roles and organizations currently only exist for the Global Support Portal Sandbox.
| User Name | User Email | Organization | Tags |
|---|---|---|---|
| Bronze Test 1 | bronzetest1@example.com | Bronze Test Organization | bronze |
| Bronze Test 2 | bronzetest2@example.com | Bronze Test Organization | bronze |
| Bronze Test 3 | bronzetest3@example.com | Bronze Test Organization | bronze |
| Community Test 1 | communitytest1@example.com | Community Test Organization | community |
| Community Test 2 | communitytest2@example.com | Community Test Organization | community |
| Community Test 3 | communitytest3@example.com | Community Test Organization | community |
| Gold Test 1 | goldtest1@example.com | Gold Test Organization | gold |
| Gold Test 2 | goldtest2@example.com | Gold Test Organization | gold |
| Gold Test 3 | goldtest3@example.com | Gold Test Organization | gold |
| Premium Test 1 | premiumtest1@example.com | Premium Test Organization | premium |
| Premium Test 2 | premiumtest2@example.com | Premium Test Organization | premium |
| Premium Test 3 | premiumtest3@example.com | Premium Test Organization | premium |
| Priority Prospect Test 1 | priorityprospecttest1@example.com | Priority Prospect Test Organization | priority_prospect |
| Priority Prospect Test 2 | priorityprospecttest2@example.com | Priority Prospect Test Organization | priority_prospect |
| Priority Prospect Test 3 | priorityprospecttest3@example.com | Priority Prospect Test Organization | priority_prospect |
| SaaS Prospect Test 1 | saasprospecttest1@example.com | SaaS Prospect Test Organization | prospect prospect_saas |
| SaaS Prospect Test 2 | saasprospecttest2@example.com | SaaS Prospect Test Organization | prospect prospect_saas |
| SaaS Prospect Test 3 | saasprospecttest3@example.com | SaaS Prospect Test Organization | prospect prospect_saas |
| Silver Test 1 | silvertest1@example.com | Silver Test Organization | silver |
| Silver Test 2 | silvertest2@example.com | Silver Test Organization | silver |
| Silver Test 3 | silvertest3@example.com | Silver Test Organization | silver |
| SM Prospect Test 1 | smprospecttest1@example.com | SM Prospect Test Organization | prospect prospect_sm |
| SM Prospect Test 2 | smprospecttest2@example.com | SM Prospect Test Organization | prospect prospect_sm |
| SM Prospect Test 3 | smprospecttest3@example.com | SM Prospect Test Organization | prospect prospect_sm |
| Starter Test 1 | startertest1@example.com | Starter Test Organization | starter |
| Starter Test 2 | startertest2@example.com | Starter Test Organization | starter |
| Starter Test 3 | startertest3@example.com | Starter Test Organization | starter |
| Ultimate Test 1 | ultimatetest1@example.com | Ultimate Test Organization | ultimate |
| Ultimate Test 2 | ultimatetest2@example.com | Ultimate Test Organization | ultimate |
| Ultimate Test 3 | ultimatetest3@example.com | Ultimate Test Organization | ultimate |
If you find you need other test organizations/users, please create an issue via the Support Operations issue tracker.