Zendesk Instances

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6. Zendesk Instances

On this page

• Overview
• Zendesk Global
• Zendesk US Federal

Overview

This is a very general overview of the Zendesk instances GitLab Support-Ops manages. For more information on them, please see our documentation page.

Zendesk Global

This is our main (and first) Zendesk instance. Most people interacting with GitLab Support will use this instance.

• Accessible by: Everyone
• Support portal address: https://support.gitlab.com
• Sandbox address: https://gitlab1545832369.zendesk.com/agent/

Zendesk US Federal

This is a Zendesk instance made specifically with Self-Managed public sector users in mind. It has many restrictions and is not generally usable without pre-approval.

• Accessible by: US Citizens only
• Support portal address: https://gitlab-federal-support.zendesk.com
• Sandbox address: https://gitlabfederalsupport1585318082.zendesk.com/agent