This is a compilation of frequently asked questions (FAQs) for Zendesk Global.
Yes they can! Because of the limited hours Zendesk US Federal is available, we enable all US Federal customers to utilize Zendesk Global, with the understanding that Zendesk Global is not restricted to US citizens only.
At this time, only accounts with a territory starting with USPUB-FED can use this instance. As such, SLED (State, Local, EDucation) customers would not eligible to utilize this instance and would instead need to use the Zendesk Global instance.