This training material will cover the following topics:
The Customer Ticket Generator is a combination of several components that we use for requests to contact gitlab.com customers via tickets.
There are 3 main components to the Customer Ticket Generator:
GitLab Pages renders the form as generated from the artifact made via GitLab CI/CD. This is basic HTML form that contains the fields we require to get started on the request.
This is where the form is sent for processing. The data is processed via Zapier and then generates an issue in the Customer Ticket Generator project.
Once processed via the zap, an issue is made. This is where Support Ops can use the given information (and provided script) to generate the tickets in question. For more information, see the Customer Ticket Generator workflow.