This training material will cover the following topics:
The Zendesk Sandbox is a replica Zendesk instance you can use to test, learn, replicate, etc. in an environment that is separated from production instances.
We utilize the Zendesk Sandbox in all our change management processes. This allows us a safe and secure place to test changes/updates/etc. so we can ensure the implementations we push into production are both stable and well vetted.
If you are a Support Operations team member, please reach out to your manager to have this provisioned if it does not already exist. As part of our baseline entitlements, this should be created during your onboarding.
For more details on gaining access to the Zendesk Global sandbox, please see Zendesk Global Sandbox - Gaining Access.
For more details on gaining access to the Zendesk US Federal sandbox, please see Zendesk US Federal Sandbox - Gaining Access.
Once you have a user, simply go to the Zendesk Sandbox URL and login with your username (email) and password. After doing so, you should be redirected to the agent pages for the instance.
For pre-defined users and orgs in Zendesk Global, see Zendesk Global Sandbox - Test Users and Orgs
For pre-defined users and orgs in Zendesk US Federal, see Zendesk US Federal Sandbox - Test Users and Orgs