Support Operations Workflows

• 1Password Audit

• Calendly Audit

• GitLab.com Audit

• Pagerduty Audit

• Zendesk Global Audit

• Zendesk US Federal Audit

• Contacting Third Parties

• Generating GitLab Team Member Licenses

• Responsibility Checklist

• Support Shadowing

• Customer Ticket Generator

• Support Operations Changelog

• Support Operations Workflows - Change Criticalities

• Support Operations Workflows - Time Tracking

• Triage

• Pagerduty workflows

Agents (2)

• Editing Agents

• Provisioning and Deprovisioning Agents

Organizations and Users (6)

• Contact limit exception process

• Deleting End Users

• Domain Matching

• Editing End Users

• Setting Up an Organization for an Offering Migration

• Shared Organizations

Review and realignment (1)

• Zendesk Review

SLAs (1)

• SLA Change Process

Tickets (3)

• Contact management projects

• Suspended and Deleted Tickets

• Working Support Ops Tickets